Starlink Enterprise Account Director, Aviation

SpaceX•Redmond, WA

22h•Onsite

About The Position

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars. STARLINK ENTERPRISE ACCOUNT DIRECTOR, AVIATION Starlink, our revolutionary satellite constellation, delivers low-latency broadband internet around the world. The Starlink Enterprise Account Management team serves as the point of contact for Starlink’s growing base of enterprise customers from contract signature through successful activation, ensuring all contract terms are fulfilled. Our ideal candidate is a self-starter that has a passion for making customers deliriously happy and connecting enterprises with Starlink.

Requirements

Bachelor's degree in engineering or business; OR high school diploma/equivalency certificate and 10+ years of professional business development, program management, sales or account management experience
8+ years of experience in a customer-facing role

Nice To Haves

Demonstrated experience in account management, sales, or other business functions within the aviation industry such as commercial airlines, OEM’s or Dealers
Experience focusing on onboard connectivity solutions, satellite integrations, or fleet/mobility applications
Experience managing multiple projects and delivering under tight time and resource constraints
Excellent problem-solving and sleuthing skills, going beyond just the apparent and available answer
Significant technical knowledge of Starlink or telecommunications in at least one key area (e.g. satellites, ground network, user terminals, etc.)
Demonstrated ability to turn customer feedback into actionable, smart improvements
Excellent written and verbal communication skills, including ability to craft and present professional presentations
Excellent empathy, active listening, and resiliency skills
Ability to read contract documents and discern requirements and deliverables

Responsibilities

Act as the primary point of contact for a portfolio of our most strategic Enterprise Aviation customers, owning the interface from contract signature onwards including onboarding, ongoing account management, and long-term retention/growth of the relationship and revenue
Work with a team of Account Specialists and Leads to help support your account in managing day-to-day requests including orders, invoicing and supply management
Build relationships with executive stakeholders to identify requirements and manage expectations, driving revenue realization as quickly as possible
Collect, communicate and champion customer feedback internally to influence and steer programmatic and technical development required to maintain and grow your business
Deliver impeccable customer service, including efficient acknowledgement and resolution of issues
Retaining and growing the value of accounts in both hardware and service revenue
Act as an extreme owner of assigned accounts to realize forecasted revenue on or ahead of schedule, identifying and successfully communicating readiness levels, requirements, schedules and risks
Identify and lead implementation of process and system enhancements to improve handoffs and execution across various cross-functional teams, evolve the customer experience, or scale the business while balancing resources and headcount

Benefits

comprehensive medical, vision, and dental coverage
access to a 401(k) retirement plan
short and long-term disability insurance
life insurance
paid parental leave
various other discounts and perks
3 weeks of paid vacation
10 or more paid holidays per year
paid sick time in compliance with state and federal law
Company shuttles are offered to employees for roundtrip travel from select Seattle locations to the SpaceX Redmond office Monday to Friday.