Patient Access Support Services, Enterprise Access & Reimbursement Manager - Boston, MA Northeast Region
About The Position
The Enterprise Access & Reimbursement Manager (ARM) is a customer-facing role within the Patient Access Support Services (PASS) organization, focusing on the Hematology, Oncology, and Cardiovascular portfolio. This role is responsible for building and maintaining strong, long-term relationships with customers across a defined geography in the Northeast Region, specifically Boston, MA. The ARM provides essential access and reimbursement support, education, and resources in a professional, compliant, and ethical manner to support clinical decisions for patients. This position requires close collaboration with the PASS program management team, Access Strategy, Field Sales, and the Market Access Field Team. It is a field-based position with an estimated 20%-30% overnight travel required. The role reports to the Region Director of the Northeast Region, and candidates are preferred to reside within the territory boundaries. Relocation assistance is not provided.
Requirements
- Strong interpersonal and communication skills.
- Demonstrated performance in strategic analysis, leadership, critical thinking, leading without authority, and the ability to collaborate effectively and efficiently within a matrix organization.
- Bachelor’s degree or equivalent required.
- Minimum of 5+ years in pharmaceuticals and/or related Healthcare experience.
- Demonstrated strength in BMS Values – Urgency, Inclusion, Passion, Accountability, Innovation, and Integrity.
- Must meet the requirements of Qualified Driver, as determined by the Company, for operation of a Company-provided vehicle.
Nice To Haves
- Account management skills and experience in the buy and bill and specialty pharmacy market is preferred.
- Prior customer facing responsibility, along with patient reimbursement experience is preferred.
- Prefer candidate to live in within territory geography boundary.
Responsibilities
- Builds and maintains professional contacts with office staff in private practice, medical group practices and/or hospitals, and others in the patient care continuum.
- Develops deep market access expertise in the assigned geography and anticipates implications for BMS brands (and their key competitors) in areas of enterprise focus and patient support priorities.
- Maintains expertise in changing healthcare landscape, including market trends and payer dynamics.
- Proactively shares reimbursement related education to offices as appropriate, educating staff on enrolling appropriate patients into BMS patient support programs.
- Reactively manages patient cases enrolled into BMS Hubs, working with office staff to facilitate continuity of care, post the clinical decision.
- Compliantly shares account knowledge and insights to enhance ONE BMS matrix team approach.
- Provides Home Office approved reimbursement related updates to District Manager and sales representatives within own geography as appropriate.
- Complies with all laws, regulations and policies that govern the conduct of BMS.
Benefits
- Medical, pharmacy, dental, and vision care.
- BMS Well-Being Account, BMS Living Life Better, and Employee Assistance Programs (EAP).
- 401(k) plan, short- and long-term disability, life insurance, accident insurance, supplemental health insurance, business travel protection, personal liability protection, identity theft benefit, legal support, and survivor support.
- Flexible time off (unlimited, with manager approval) for US Exempt Employees.
- 11 paid national holidays (not applicable to employees in Phoenix, AZ, Puerto Rico or Rayzebio employees).
- 160 hours annual paid vacation for new hires with manager approval, 11 national holidays, and 3 optional holidays for Phoenix, AZ, Puerto Rico and Rayzebio Exempt, Non-Exempt, Hourly Employees.
- Unlimited paid sick time (based on eligibility).
- Up to 2 paid volunteer days per year (based on eligibility).
- Summer hours flexibility (based on eligibility and role type).
- Leaves of absence for medical, personal, parental, caregiver, bereavement, and military needs.
- Annual Global Shutdown between Christmas and New Years Day.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
