ENT Registration Main Campus

Nationwide Children's Hospital•Columbus, OH

4d•Onsite

About The Position

This position is responsible for greeting and registering patients, answering telephone calls, scheduling appointments, and pulling and filing medical charts. The role requires working evening clinics on Tuesdays and Wednesdays, with shift times varying between 11 am-7 pm or 3 pm-7 pm based on clinic needs. Mondays and Thursdays are also part of the schedule, but these days may fluctuate. The ideal candidate will provide excellent customer service, accurately obtain patient demographic and insurance information, screen for insurance eligibility and pre-certification, and assist in identifying self-pay patients for financial assistance referrals. This role also involves maintaining open communication with other departments and clinical staff, and assisting with the training of new employees.

Requirements

High School Diploma or equivalent, required.
Demonstrated computer skills with the ability to navigate most current technology systems.
Strong administrative skills.
CPR certification (based on position and as determined by manager).

Nice To Haves

Associate’s Degree, preferred.
One year of health care experience, preferred.

Responsibilities

Greets and registers patients.
Answers telephone calls.
Schedules appointments.
Pulls and files medical charts when indicated.
Provides excellent customer service to patients and families.
Interviews and registers patients.
Obtains accurate demographic, insurance, and physician information.
Screens customer data to ensure patient is eligible for insurance indicated.
Communicates differences to the customer.
Screens registrations to ensure insurance pre-certification and physician referral requirements are met.
Instructs customer on requirements.
Assists in identifying self-pay patients and referring them to financial assistance when applicable.
Establishes and maintains open communication with all departments that Patient Access interacts with and clinical staff in those areas.
Assists in the shadowing/precepting of new employees.