Enrollment Support Specialist

Unum

1d•$40,000 - $75,600•Remote

About The Position

This position is responsible for delivering an optimal client and worker enrollment experience for clients utilizing UNUM Group’s Virtual Enrollment Solutions Team. They are responsible for utilizing a strong working knowledge of Core products (Non-Affiliated) and voluntary product (UNUM Group’s) portfolios to provide benefits education, retention of policies, quality assurance, technical support and assist with other project initiatives. Must already be Health & Life Licensed in Resident State. Bi-lingual (Spanish) skillset is an asset, along with availability to work until 8pm EST nightly. Additional strengths would be ability to multi-task, fast learner, has enrolled on various platforms, and has worked in a call center environment before.

Requirements

Must already be Health & Life Licensed in Resident State.
Must have/maintain necessary Life and Health licensing, plus any special state licensing requirements for Long Term Care
Completion of continuing education requirements to keep Life and Health license
Demonstrate good listening ability with exceptional interpersonal and communication skills needed to build relationships with management, co-workers, and workers
Ability to work in a fast-paced environment, both as part of a team and independently
Demonstrate resolve to achieve their personal and business goals
Demonstrate good organizational skills and ability to multi-task
Demonstrate strong computer literacy and knowledge of virtual technology spanning across a variety of platforms and applications, including the full Microsoft suite
Superior Customer Service Skills
Demonstrate ability to identify best practices and takes initiative to share ideas with team

Nice To Haves

Bi-lingual (Spanish) skillset is an asset
Availability to work until 8pm EST nightly.
Ability to multi-task, fast learner, has enrolled on various platforms, and has worked in a call center environment before.
Prefer 4-year degree or equivalent in work related experience or industry designation.
Existing knowledge of full Core and Voluntary benefit product offerings (all products)
Prior insurance, financial services, human resources, sales, training, and/or teaching experience highly desirable
Highly desired sales aptitude
Bi-lingual abilities are an asset

Responsibilities

Provide virtual retention and enrollment assistance to workers in all 50 U.S. States
Receives inbound interactions from workers
Makes outbound calls as needed to workers
Educate workers on benefits provided, and answers any questions workers may have on the enrollment offer
Assist workers with navigating their company provided website, materials, or platform to find benefits information and assist with completing enrollment as applicable
Educate workers on current benefits
Deliver key messages via a script around benefits or other key messages as requested by the client to the worker
Remind workers where to go to file claims, or how to provide proof of documentation for select benefits and/or qualifying life events
Provide contact information for benefits or HR resources to workers
Complete application when appropriate, but primarily provide benefits education or enrollment of non-affiliated insurance carrier products
Review all provided and necessary training/demos to service the need of the client/worker.
Utilize technology and additional resources to provide translation services.
Maintain Individual and Team performance metrics
Complete thorough Quality Assurance via review of metrics, auditing of calls, coaching/performance management sessions with Supervisors, and job shadows of others.
Document pertinent information about customer interactions
Upkeep/Submission of various forms, tickets, emails, and other resources with pertinent information that feeds Virtual Enrollment Solutions processes and reporting
Uses knowledge and understanding of all Core products (Non-Affiliated) and Voluntary benefit product (UNUM Group’s) offerings, along with utilization of their resources, to provide benefits education and enrollment services to eligible workers and/or family members
Completes administrative tasks of tracking and submitting all necessary training requirements as an employee of UNUM, and to meet the training requirements of our clients.
Demonstration of Our Values through completing provided training offerings, and being involved in I & D/Volunteer groups and activities
Utilizes only UNUMs authorized and approved systems to complete all functions of the role to adhere to UNUM Groups policies, and compliance regulations for this role.
Participates in projects and initiatives as assigned
May perform other duties as assigned

Benefits

Award-winning culture
Inclusion and diversity as a priority
Performance Based Incentive Plans
Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability
Generous PTO (including paid time to volunteer!)
Up to 9.5% 401(k) employer contribution
Mental health support
Career advancement opportunities
Student loan repayment options
Tuition reimbursement
Flexible work environments
healthcare benefits (health, vision, dental)
insurance benefits (short & long-term disability)
performance-based incentive plans
paid time off
a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not.