Enrollment Support Specialist, Undergraduate (Temporary, Part-Time)

UMass Lowell • Lowell, MA

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About The Position

This part-time (18 hours/ week) temporary position provides administrative support for UMass Lowell’s Online Undergraduate Student Success team. The Enrollment Support Specialist (ESS) will review the records of incoming students to ensure timely follow-up on transcripts and enrollment. The ESS will also support student retention and enrollment efforts, including call campaigns, Zoom Room support, and other duties as assigned. Please note this is a 6-month contract position with the possibility to renew per departmental needs.

Requirements

• Associate’s degree required
• Strong communication skills, written and verbal.
• Service-oriented: Intrinsic desire to help others succeed in reaching their goals.
• Experience with observing, receiving, and otherwise obtaining information from relevant sources, and keeping records in a CRM.
• Strong computer skills and ability to quickly adapt to new technology.
• Knowledge and/or willingness to learn SIS and Salesforce
• Demonstrated ability to work in a fast-paced environment
• Strong organizational skills
• Attention to detail a must.

Nice To Haves

• Bachelor’s degree preferred.
• Experience with student advising or registrar services preferred.

Responsibilities

• Maintain knowledge University programs, policies, and procedures.
• Evaluate incoming student records, acting as a quality check on transfer credits and credentials. Make recommendations to advisors for follow-up.
• Set up student cases and initial email correspondence for student success team.
• Provide timely follow-up and case management on all related advisement report questions/concerns.
• Collaborate with various university offices on student records.
• Participate in outreach efforts to re-enroll students each semester.
• Meet all service level agreements (SLA’s) for student support.
• Document student services and case management records in CRM and utilize all required systems including Five 9, Salesforce, PeopleSoft, Softdocs, Slate, Zoom etc.
• Follow all internal business processes as determined and documented by Management

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: Associate degree