Enrollment Specialist

Sierra Community College•Rocklin, CA

13d•Onsite

About The Position

Under general supervision from assigned manager, supports the enrollment efforts of the District, including, but not limited to, outreach, recruitment, and onboarding for students; provides case management of prospective students and currently enrolled high school students. Sierra College has a strong commitment to the achievement of equity and inclusion among its faculty, staff, and students and values the rich, diverse backgrounds that make up the campus community. A strong candidate for this position must have the understanding and ability to successfully support individuals with varying backgrounds. This includes persons with disabilities, various gender identities and sexual orientations, as well as individuals from historically underrepresented communities and other groups. Our District is committed to providing strategies for success and proactive student-centered practices and policies focused on eliminating equity gaps to ensure the District provides an inclusive educational and employment environment focused on strategies for success and equitable outcomes for all.

Requirements

Two years of college with major course work in communications, social sciences, liberal studies, education, counseling, or a related field.
Two years of increasingly responsible administrative and programmatic experience supporting outreach, recruitment, enrollment, onboarding, or other related experience.
Valid California Driver’s License.
Knowledge of principles, procedures, strategies, and techniques used in enrollment services, including outreach, recruitment, and onboarding.
Knowledge of Sierra College and operations of student services offices, including Financial Aid and Admissions and Records.
Knowledge of methods to successfully support individuals with varying backgrounds that include persons with disabilities, diverse gender identities and sexual orientations, individuals from historically underrepresented communities, and other groups.
Knowledge of equitable practices for access and support for undocumented and historically underrepresented students.
Knowledge of federal, state, and local laws, codes, and regulations regarding community college admissions and records and support of students, including, but not limited to, the Family Educational Rights and Privacy Act (FERPA) and the Americans with Disabilities Act (ADA).
Knowledge of principles and practices of public information and speaking, community relations, and marketing.
Knowledge of English usage, grammar, spelling, punctuation, vocabulary, including proofreading, copy writing, editing, and formatting technique.
Ability to perform duties to support enrollment services and activities, including outreach, recruitment, and onboarding.
Ability to communicate enrollment concepts and processes to District staff, students, parents, and the public.
Ability to create and deliver presentations to groups.
Ability to apply an equity-minded framework and ensure programs, services, and processes meet the needs of students from diverse backgrounds and situations.
Ability to collect, compile, and analyze detailed data related to assigned functions.
Ability to plan and organize work to meet changing priorities and deadlines.
Ability to perform basic record keeping functions.
Ability to utilize office procedures, methods, and equipment, including computers, technology, and applicable software applications sufficiently to perform the duties of the classification.
Ability to maintain confidentiality of information.
Ability to follow oral and written directions.
Ability to communicate clearly and concisely, both orally and in writing.
Ability to provide onboarding support, general work training, guidance, supervision assistance, and direct activities of students or temporary employees.
Ability to establish and maintain effective working relationships with those contacted in the course of work.
Ability to work independently and collaboratively.
Ability to apply District policies and procedures.

Responsibilities

Develops and implements methods and procedures to optimize equitable access and effective delivery of college and financial aid services to potential students, parents, and the public.
Provides information, guidance, and referrals to potential students, parents, and the public on navigating District programs, procedures, and resources; assists in the development and facilitation of onboarding activities including admissions and financial aid applications, placement, career and academic planning, pre-registration questionnaires, and registration through site visits, virtual and in-person office hours, workshops, and student case management; collaborates and partners with student service departments and high school transitions counselors to support onboarding efforts of high school students, and new and returning students.
Coordinates and executes in-person and virtual college nights, informational presentations, orientations, and off-campus events for K-12 students, adult learners, parents, and the public; leads or supports campus tours, presentations, and on-campus events; represents the District at local high school, university, and community events.
Recommends, implements, and maintains processes, policies, and best practices for outreach, enrollment campaigns and efforts, including web content, forms, database data entry and processing, and case management from application through registration.
Updates, audits, and maintains databases; utilizes data to support and inform efforts; tracks student contact to monitor services and enrollment support; collects, compiles, and performs moderately complex analysis related to statistical, demographic, and regional data for reports and presentations.
Collaborates with inter-departmental teams to assess and strategize site needs to efficiently manage student case load.
Serves as a liaison for workforce development and community partners; develops and maintains relationships to maximize opportunities for outreach, collaboration, and partnerships; leads onboarding and case management of students for these programs.
Promotes and supports District equity goals and efforts by implementing strategies to increase access and assistance, identifying and reducing onboarding barriers, and connecting students and families to resources and services.
Contributes to marketing and promotional materials for District outreach efforts; creates and edits presentations and videos on a variety of media platforms.
Provides instructions and support for student-facing application and learning management platforms.
Participates in the development and strategic utilization of outreach and recruitment program budgets.
Communicates with District and college administrators and support personnel, representatives of federal and state agencies, educational institutions, counselors, and others, as directed, to coordinate programs and activities and provide data summaries, reports, and presentations.
Provides onboarding support, general work training, guidance, supervision assistance, and directs activities of students or temporary employees.
Performs related duties that support the overall objective of the position.