Enrollment Specialist

GT Independence Careers•Baltimore, MD

5d•Remote

About The Position

The Enrollment Specialist provides face-to-face personal service to consumers, their circle of support (i.e. families, guardians, case managers/supports coordinators), and host agencies. This is a remote position, and daily travel is required. Mileage is reimbursed at the federal rate.

Requirements

1 year of experience in a related field
Strong oral and written communication skills
Personal computer skills, specifically Microsoft Office products
Knowledge of principles and processes for providing customer service
Strong ability to participate in a highly effective team
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and terminology.
Have or willing to obtain a Notary Public license.

Nice To Haves

Associate degree or Bachelor’s Degree in Business, or Human Services/Social Work, or Marketing/Communication is preferred.
Will consider candidates with experience relevant to the position.

Responsibilities

Conducts the enrollment process with the person served and their circle of support (i.e., families, guardians) in a timely manner.
Ensures enrollment documents are complete and accurate.
Recommends improvements to internal process/systems to prevent future issues and to enhance service experience.
Maintains confidentiality and HIPAA compliance.
Upholds company values and mission.
Other duties as assigned.