Enrollment Specialist (MI)

GT Independence•Ann Arbor, MI

8d•$21 - $22•Hybrid

About The Position

The Bilingual Enrollment Specialist conducts face-to-face and virtual enrollments to consumers who will receive financial management services that support them in the self-direction model of care and serves as an advocate and promoter of self-direction by educating consumers and facilitating the consumer’s understanding of self-direction. GT Independence has earned multiple awards for being an exceptional workplace, including being named a 2026 National “Best and Brightest Companies to Work For.” We are also proudly certified as a Great Place to Work® for 2025/2026—a distinction reserved for top employers committed to outstanding employee experiences.

Requirements

1 year of experience in a related field
Strong oral and written communication skills
Personal computer skills, specifically Microsoft Office products
Knowledge of principles and processes for providing customer service
Strong ability to participate in a highly effective team
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and terminology.

Nice To Haves

Associate degree or Bachelor’s Degree in Business, or Human Services/Social Work, or Marketing/Communication is preferred.
Will consider candidates with experience relevant to the position.

Responsibilities

Conducts the enrollment process with the person served and their circle of support (i.e., families, guardians) in a timely manner.
Ensures enrollment documents are complete and accurate.
Recommends improvements to internal process/systems to prevent future issues and to enhance service experience.
Maintains confidentiality and HIPAA compliance.
Upholds company values and mission.
Other duties as assigned.