Enrollment Services Specialist
About The Position
The Enrollment Specialist position is responsible for providing assistance to prospective, applied, and current students regarding information related to assessment and testing, payment options, registration, and college and campus resources. This position serves as one of the first points of contact for Ivy Tech students and is critical to their future success. Essential Responsibilities: Provide assistance to prospective, applied, and current students covering a wide range of detailed information Handle incoming inquiries for the Enrollment Center and ticket escalations Assist students in completing the online processes including admissions applications, online orientation, helping them access information in MyIvy, IvyLearn, and other online platforms necessary for Make appropriate referrals to the Financial Aid Office when necessary Answer questions and assist with processes related to assessment test questions and/or reviewing assessment test scores Assist in first term advising and registration for new first time students Assist new, readmit, and transfer students complete enrollment steps and sign up for appropriate new student advising group sessions Escalate complex issues and questions to subject matter experts Be proficient with processes related to Admissions, Registration, Orientation, Assessment, enrollment, and work effectively & efficiently to resolve escalated issues Have in-depth knowledge regarding various areas of the College Make appropriate referrals to other campus departments and campus resources, including, but not limited to: Ivy + Career Link, Advising, Tutoring, and Academics All responsibilities will be conducted within the parameters of the Family Educational Rights and Privacy Act (FERPA), other applicable regulatory requirements, and professional standards Some evening and/or weekend work required. The above list of duties is not to be construed as an exhaustive list. Other duties logically associated with the position may be assigned.
Requirements
- Associate degree required; Bachelor's degree preferred
- Two years of relevant experience required
- Must possess strong customer service and interpersonal skills
- Must demonstrate ability to promote an inclusive environment that reflects the broad diversity and backgrounds represented by our students and employees and which every individual feels respected and valued
Nice To Haves
- Prefer at least two years of direct experience in one or more of the following: registration, records, enrollment, admissions, or higher education
Responsibilities
- Provide assistance to prospective, applied, and current students covering a wide range of detailed information
- Handle incoming inquiries for the Enrollment Center and ticket escalations
- Assist students in completing the online processes including admissions applications, online orientation, helping them access information in MyIvy, IvyLearn, and other online platforms necessary for
- Make appropriate referrals to the Financial Aid Office when necessary
- Answer questions and assist with processes related to assessment test questions and/or reviewing assessment test scores
- Assist in first term advising and registration for new first time students
- Assist new, readmit, and transfer students complete enrollment steps and sign up for appropriate new student advising group sessions
- Escalate complex issues and questions to subject matter experts
- Be proficient with processes related to Admissions, Registration, Orientation, Assessment, enrollment, and work effectively & efficiently to resolve escalated issues
- Have in-depth knowledge regarding various areas of the College
- Make appropriate referrals to other campus departments and campus resources, including, but not limited to: Ivy + Career Link, Advising, Tutoring, and Academics
- All responsibilities will be conducted within the parameters of the Family Educational Rights and Privacy Act (FERPA), other applicable regulatory requirements, and professional standards
Benefits
- Full-time, benefits-eligible position with no enrollment waiting period.
- Exceptional benefit offerings, including: Medical insurance, dental insurance, vision insurance, life insurance, spouse/child life insurance, long-term disability, short-term disability.
- Retirement Plan with 10% Employer contribution, no match necessary, with no waiting period.
- Paid time off: vacation, sick time, holidays, winter break between December 25th and January 1st, and more.
- Up to 47 paid days off per year.
- Free Ivy Tech tuition for employee, spouse and dependents.
- For those pursuing higher degrees, Tuition Reimbursement at other institutions.
- Opportunities for Professional Development.
- Discounts for rental cars, hotels, and electronic and mobile devices.
- Eligible employer under the DOL Public Service loan forgiveness program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
5,001-10,000 employees
