Enrollment Services Specialist

Georgia State University•Atlanta, GA

10h•Onsite

About The Position

In the Office of the Registrar, Enrollment & Registration Services [Call Center], the primary responsibility of the Enrollment Services Specialist position is to provide cross-functional services in the area of enrollment services to include admissions, registration, academic and biographical records, and issues related to campus and online course enrollment from the start of their academic career up through graduation. Provide assistance with completing necessary processes and refer to appropriate resources on campus as necessary. Provide excellent customer service within a high-volume Enrollment & Registration Services Call Center environment. WHAT MAKES THE OFFICE OF THE REGISTRAR A GREAT PLACE? Generous benefits, including health, dental, vision, tuition assistance, retirement, etc. A knowledge-sharing organization that works collaboratively with a variety of partners. Professional development opportunity and mentorship A rapidly growing center within an academic setting HERE IS WHAT YOU WILL DO

Requirements

Bachelor's degree and two years of related experience; or a combination of education and experience.

Responsibilities

Provide cross-functional services in the area of enrollment services to include admissions, registration, enrollment, and academic records.
Must also have an understanding of admissions processes, student advisement, financial aid and working within a university setting.
Answer questions regarding all aspects of enrollment, in particular about admissions, registration, academic and biographical records and issues related to on campus and online course enrollment.
Provides assistance completing necessary enrollment and academic processes up through graduation.
Analyze student accounts and records, answering questions, updating records, providing counseling, and resolving problems within the Enrollment & Registration Services Center, both simple and complex Tier 1 issues with only minimal supervisory guidance. Counsel students on a variety of issues during our New Student Orientation to enrollment and after, including but not limited to registration and academic records.
Provide excellent customer service within a high-volume call center environment which includes outreach calling campaigns, CRM ticketing, new student orientation sessions and assist the Georgia State University community.
Public contact by counseling, advising, investigating, and problem-solving questions and issues from current and previous students, parents, faculty, staff, other college offices in all aspects of the enrollment process, including but not limited to in-depth admissions, registration, academic and biographical records, and issues related to campus and on-line course enrollment. Being responsible for charting each student in Salesforce and being logged in to our CMS system, in which students are queued for a better customer flow management.
Providing counseling to students and parents with in-depth enrollment questions. Answering tier 1 questions regarding all aspects of enrollment, in particular about registration, academic and biographical records and issues related to on campus and online course enrollment. Assisting in our reinstatement process for each semester and which is completed after students have dropped out of classes.
Community outreach (conducting calling campaigns for outreach to students to complete enrollment processes concerning registration as well as assisting with outreach to the departments on Office of the Registrar's and Admissions processes.