Enrollment Services Specialist - Concierge

Community College of Beaver County•Monaca, PA

About The Position

This position delivers general services to all areas of Enrollment Services, including Admissions, Financial Aid, Student Records, Advising, and Counseling. Four employees perform the same primary job functions and perform additional specialty duties.

Requirements

Associate degree required. Bachelors preferred
3 years of administrative assistance, and:
Experience in executive office assistance preferred
At least three years of formal training and experience
Working knowledge of appropriate computer systems and software.
Strong working knowledge of college personnel, procedures, and programs.
Ability to maintain records
Excellent communication skills.
Ability to communicate tactfully and effectively with students, the public, and co-workers.
Ability to maintain confidentiality.

Responsibilities

Acts as the community's first contact through in-person, phone, email, chat, and virtual communication. Handles routine, technical, varied information requests and reception duties.
Processes all correspondence associated with student enrollment. Provides general overview of college programs and specific information for admissions, financial aid, student records, advising, and counseling requirements. Assists with college events, student scheduling, filing of records, and test proctoring. Coordinates assignments for work study students.
Researches, reviews and maintains records requiring data completion, verification and tracking according to reporting requests and procedures.
Maintains student holds in the student information system.
Processes all electronic forms.
Orders office supplies, processes purchase orders and other billing related forms.
Provides temporary evening coverage, as needed.
Assists students with registration via visual schedule builder and online portal.
Assists student in completion of the FAFSA application and completing other required forms to obtain Financial Aid.
Distributes, processes, and organizes incoming correspondence and mail.
Interacts with internal and external constituencies of the college to analyze customer needs and provide exception customer service.
Makes follow up phone calls, sends emails or text messages to students who have not provided requested information or completed the enrollment process.
Performs other departmental duties as required, including providing temporary coverage for the other Enrollment Services Specialists.
Serves as the front door to the institution by playing a critical role in assisting the Office of the President with the coordination of high-priority external events, communications, and other engagement efforts.
Serves as the first point of contact for the student services center by providing a welcoming environment.
Communicates with students, visitors, faculty, staff, and administrators in person and electronically
Handles phone calls and schedules appointments, as needed
Has working knowledge of the academic calendar and event calendars.
Data entry into the JRM software
Adheres to policies, procedures, and programs related to admissions and student records