Enrollment Specialist

Big Brothers Big Sisters of New Mexico•Albuquerque, NM

19h

About The Position

The Enrollment Specialist serves as the welcoming first point of contact for prospective volunteers and families, guiding them through the enrollment process with exceptional customer service. This role coordinates and conducts interviews, evaluates suitability, and manages all vetting procedures including background checks and fingerprinting. By streamlining enrollment and removing barriers, the specialist ensures timely, compatible mentor-mentee matches while maintaining accurate records in the Big Brothers Big Sisters database and consistently promoting the organization’s mission and values.

Requirements

Strong communication and confidentiality skills
Proficiency in Microsoft Office and standard office equipment
Valid NM driver’s license, insurance, and access to personal vehicle
Ability to work collaboratively with diverse stakeholders

Nice To Haves

Experience with both youth and adult populations
Familiarity with New Mexico’s cultural and economic landscape
Bilingual (English/Spanish)

Responsibilities

Be the first point of contact for potential volunteers and families, offering excellent customer service and guiding them through the enrollment process.
Coordinate and schedule in-person and virtual interviews for volunteers and clients.
Conduct interviews, assess suitability, and provide valuable information to volunteers and families.
Remove barriers and simplify the enrollment process to ensure quick and effective matches.
Conduct background checks, fingerprinting, and other essential steps for volunteer vetting.
Help identify the right mentor-mentee matches based on compatibility and program needs.
Enter data into the Big Brothers Big Sisters database and maintain accurate records.
Promote Big Brothers Big Sisters values and programs with every interaction.