Enrollment Services Generalist

Dallas College • Shirley, NY

1d • Onsite

About The Position

An entry level blended position responsible for duties and responsibilities within the areas of Enrollment Management for credit and non-credit students.

Requirements

• Associate degree or higher.
• Two (2) years of experience in a higher education setting with demonstrated experience in admissions and/or records.
• Knowledgeable of the purpose of community colleges and the vision of Dallas College.
• Knowledgeable about admissions, records, and other enrollment management functions.
• General knowledge and experience in working with student success programs.
• Advanced knowledge of computer technology and software applications to conduct various enrollment processes.
• Ability to work as part of a team and be flexible to contribute to the success of the College community.
• Able to assist students with admissions and other enrollment requirements.
• Demonstrated oral and written communications skills to interact with a wide range of individuals within the Dallas College community network.
• Strong knowledge and experience providing effective customer service.
• Excellent interpersonal skills and the ability to communicate effectively, verbally and in writing, complex ideas and information to a variety of stakeholders/constituents within the Dallas College community network related to career and academic requirements.

Nice To Haves

• Bilingual or multilingual skills preferred.

Responsibilities

• Process and scan incoming mail and documents required for enrollment processes such as transcripts, immunization records, and other related information.
• Review and analyze required supporting documents to process actions and appropriately update the College's Student Information System.
• Provide general information to students regarding numerous topics including admissions and enrollment, residency, Texas Success Initiative, English as a Second Language programs, international students, and general student services.
• Process students’ transcript requests, enrollment verifications, and other general requests made by students.
• Adhere to strict confidentiality guidelines.
• Provide telephone and front-counter support to Enrollment Management when necessary.
• Provide support of admissions and enrollment efforts in collaboration with the entire College community.
• Ability to maintain effective communication between students and faculty within the College and external community stakeholders.
• Ensure that appropriate and timely follow-up is made with applicants as they move through the enrollment process.
• Ability to utilize technology to access data, maintain records, and generate reports and communicate with others.
• Ability to interpret, articulate, and implement a variety of regulations, policies and procedures pertaining to Admissions to ensure compliance with Dallas College, state and federal requirements.
• Knowledge of the key interactions between the functions of Student Success (Admissions & Registrar) and Academic Affairs (Curriculum & Instruction)
• Completes required Dallas College Professional Development training hours per academic year.
• Performs other duties as assigned.

Benefits

• Some positions may be eligible to apply for a hybrid work arrangement based on job responsibilities, operational needs, supervisor approval, and Dallas College policy.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree