Enrollment Services Coordinator

Harvard University • Cambridge, MA

1d • Onsite

About The Position

The Faculty of Arts and Sciences Registrar’s Office (FAS RO) supports the students, faculty, staff, and alumni of Harvard College, the Griffin Graduate School of Arts and Sciences, and the John A. Paulson School of Engineering and Applied Sciences.

The Enrollment Services Coordinator is a primary point of contact for FAS Registrar’s Office constituents and serves as first line of customer service communication and principal source of information on student and faculty policy. The Coordinator provides high-quality service and contributes to the effective operation of the Registrar’s Office, including supporting all areas of Enrollment Services: student registration and course enrollment, billing, graduation, Administrative Board and Honor Council vote processing, student form processing, and support for non-degree programs. This position independently manages complex student record updates, triages record changes across the Enrollment Services team and conducts audits to ensure the accuracy of student records. Work closely with Registrar partner offices including the Office of Undergraduate Education, the Griffin Graduate School of Arts and Sciences Academic Programs and Student Success, Dean of Students Office, the Office of the Secretary of the College, and academic departments on undergraduate and graduate student-related matters. The coordinator also manages student employees and performs other duties as assigned.

Requirements

• 3 to 5 years relevant work experience
• Bachelor’s degree preferred.
• Experience working in higher education administration.
• Excellent organizational skills, with the ability to prioritize competing priorities in a complex, fast-paced environment.
• Strong analytical, interpersonal, and written/verbal communication skills.
• Demonstrated commitment to exceptional customer service and attention to detail.
• Proven ability to work effectively both independently and collaboratively within a team environment.
• Ability to handle sensitive and confidential information with professionalism and discretion.
• Proficiency with the Microsoft Office Suite.
• Strong creative problem-solving and critical-thinking skills.
• Experience using student information systems and/or relational databases.

Responsibilities

• Serves as first line of customer service communication and principal source of information on student and faculty policy.
• Provides high-quality service and contributes to the effective operation of the Registrar’s Office.
• Supports student registration and course enrollment, billing, graduation, Administrative Board and Honor Council vote processing, student form processing, and support for non-degree programs.
• Independently manages complex student record updates.
• Triages record changes across the Enrollment Services team.
• Conducts audits to ensure the accuracy of student records.
• Works closely with Registrar partner offices on undergraduate and graduate student-related matters.
• Manages student employees.
• Performs other duties as assigned.

Benefits

• Generous paid time off including parental leave
• Medical, dental, and vision health insurance coverage starting on day one
• Retirement plans with university contributions
• Wellbeing and mental health resources
• Support for families and caregivers
• Professional development opportunities including tuition assistance and reimbursement
• Commuter benefits, discounts and campus perks

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level