Enrollment Services Assistant
About The Position
The Enrollment Services Assistant provides administrative and student support services related to enrollment and testing processes. This role supports students through direct service, ensuring compliance with institutional and ICCB policies. While they work alongside full-time Enrollment Services Specialists, they also operate independently to manage tasks and provide services without direct supervision. Strong communication skills, attention to detail, and proficiency in student service systems are essential for this role. The position involves providing student support services across all campuses and extension sites.
Requirements
- High School diploma or equivalent and a minimum of two (2) years of work-related experience.
- Experience with diverse populations.
- Proficient in computer software programs for data entry and reports.
- Proven ability to work effectively and constructively with persons of diverse cultures, language groups, and abilities; demonstrate sensitivity to and ability to work with the diverse academic, socioeconomic, cultural and ethnic backgrounds of community college students, faculty, and staff, including those with disabilities; establish and maintain effective working relationships with those contacted in the course of work.
- Problem solving skills.
Nice To Haves
- Associate’s Degree or higher
- Experience working with limited English proficient adults.
- Good organizational, communication and customer service skills.
- Flexibility
- Adaptability
- Bilingual in Spanish and English.
Responsibilities
- Enters student test scores in DAISI and PeopleSoft database and verifies student testing information in TOPSpro.
- Enters application, enrollment, and test results data into the DAISI and PeopleSoft database.
- Prepares and compiles testing information for post-testing events on campus and at the community sites.
- Calls students to help them enroll and support program overall enrollment.
- Organizes and maintains all testing materials and registration files.
- Schedules students for test sessions in STARS as needed.
- Provides Instructors with requested reports (e.g. test reports).
- Directs students to the appropriate departments for assistance.
- Provides daily intake and testing services by responding to student inquiries on the phone, in-person, and via email.
- Assists students in completing applications, and other enrollment or testing forms.
- Proctors the pre and post-tests adhering to the policies and procedures of the state ICCB and Basic Skills test instrument (e.g., CASAS).
- Assists students in registering for classes during priority and regular registration.
- Communicates and facilitates the understanding of the college’s testing and registration process for Adult Education and ESL/ELA classes.
- Assists with recruitment efforts during registration.
- Assists instructors with student questions.
- Travel to community sites.
- Performs other duties as assigned.
Benefits
- competitive salary
- excellent benefits that includes Blue Cross Blue Shield of Illinois health, Delta Dental and Superior Vision insurance plans
- tuition support for employees and qualified family members
- three retirement plans
- disability, group and supplemental life insurance
- health and dependent care flexible spending account plans
- a compressed work week in the summer (Closed Fridays!)
- generous vacation, sick and personal time off and 14 paid holidays each year
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
