Enrollment Process Representative II

Nelnet•Lincoln, NE

9d•Remote

About The Position

Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, renewable energy solutions, and K-12 and higher education expert. For over 40 years, Nelnet has been serving its customers, associates, and communities. The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team, you're part of a community invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work. Review and process on customer accounts regarding their student loans. Responsible for researching information related to these activities. To be considered for this role, you must reside within 60 miles of either Lincoln, NE, Madison, WI or Brownsville, TX. This is a work from home position. Pay for this role: $16.50/hour

Requirements

High school degree or equivalent required.
1 - 2 years customer service experience and/or general work experience preferred.
Knowledge of Loan Servicing and/or Originations systems preferred.
Service Excellence
Oral communications
Written communications
Teamwork
Accuracy/Attention to Detail
Working with MS Office
Business Math
Problem Solving
Managing Multiple Priorities
Basic Computer skills
Employment and continued employment are contingent upon obtaining and maintaining a favorable Federal clearance (5C), providing required fingerprints and obtaining PIV-I card in our office
Must be a United States citizen
Must have resided in the United States 3 of the past 5 years
The government security clearance process involves collecting and providing information such as 7 years of previous work experience, previous addresses, contact information of people that can verify this information, etc.
Must not be delinquent or in default with any federal debt
Final suitability determination is the sole discretion of the Department of Education

Responsibilities

Commit to Performance Based Organization (PBO) and Easy to Do Business with (ETDBW) philosophy.
Contribute to Continuous Process Improvement.
Ensure integrity of data and information.
Validate and update information in the Loan Servicing systems.
Review prior lender service and payment histories.
Staying updated on company and department communication, emails and procedures.
Attending team meetings and required trainings.
Completing corporate trainings and quarterly meeting with leadership.
Working your regularly scheduled work week. (Unless using ETO/Floating Holiday, FMLA or make up time if approved)
Working required overtime as needed.