Enrollment Operations Coordinator

East Stroudsburg University of Pennsylvania • Stroudsburg, PA

3d

About The Position

East Stroudsburg University is hiring an Enrollment Operations Coordinator! Located in the beautiful Pocono Mountains of Pennsylvania, ESU's proximity to New York City and Philadelphia provides convenient access to internships, careers and social activities. Just minutes from campus are the country's largest water parks, scenic Delaware Water Gap Recreation Area, Appalachian Trail, and other opportunities for recreational fun. As the Enrollment Operations Coordinator, you will need to think creatively and promptly provide top service levels to students and families through face-to-face, over-the-phone, and email communication. You will be an active member of the Enrollment Services team and will work closely with the Operations Supervisor utilizing the student information system to support internal ESU departments. You will thrive in this role if you like combining your hands on office experience and customer service background all while using various platforms to establish solutions for customers. To be successful in this role, you must be able to effectively pivot between tasks, have top-notch customer service skills, and possess a high understanding of programs and issues affecting students in today's higher education environment. Your normal hours will be Monday to Friday 8:00 am to 4:30 pm, but you may have to flex your schedule from time to time based on the needs of the business to be a true Enrollment Operations Coordinator. When our team shows up for work, they are energized and motivated to succeed - all while being the most crucial piece to keeping the ESU operations humming.

Requirements

• Two years of experience in general office work, including one requiring the provision of customer service to the public, and graduation from high school; or any equivalent combination of experience and training.
• Ability to resolve issues of conflict in a tactful and professional manner and to effectively diffuse irate callers.
• Demonstrated verbal communication skills and ability to convey information clearly and effectively.
• Able to think critically and apply critical thinking skills to solve problems independently; make independent decisions that support the needs of the University and its students.
• Able to read, write, and comprehend English; able to follow verbal instructions.
• Experience with Word, Excel, Teams required.

Responsibilities

• Disseminate information about all areas of enrollment services.
• Provide quality service to all enrollment service customers.
• Implement policies and procedures developed for serving the needs of the Enrollment Service Center customers. Explain these policies and procedures to customers.
• Handle and resolve customer complaints and follow up when necessary.
• Identify and escalate priority issues. Assist with troubleshooting solutions on escalated priority issues.
• Complete call logs and produce call reports where necessary.
• Process documents, forms, and reports as required.

Benefits

• Outstanding benefits package including benefits such as medical from date of hire, retirement contributions, employee wellness program, and paid leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees