Enrollment - Eligibility Representative

UnitedHealth Group•Tampa, FL

13h•$18 - $32•Remote

About The Position

This position is National Remote. You’ll enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges. For all hires in Minneapolis, Virginia, Maryland, or Washington, D.C. area, you will be required to work in the office for a minimum of four (4) days per week. Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. As an Enrollment / Eligibility Representative, you'll be various tasks such as conducting medical benefit reviews and finding additional funding for members who have a financial hardship. Along the way, you'll discover the training, support and career opportunities you'd expect from a Fortune 5 leader. About Our Team: We are a group of Enrollment/Eligibility Reps who are looking for dedicated people to join our team. Our Mission: To be a high performing team who are self-motivated to show quality work, problem solve, make an impact daily, and ensure our patients receive their medication in a timely manner. What We Are Looking For In Our New Team Members (which could be you!): Strong communication, interpersonal collaboration, problem-solving, and time management skills are essential. Teamwork is important, but having the drive to achieve high-quality work is important, too! This position is full-time, Monday - Friday. Employees are required to have flexibility to work any of hour shift schedules during our normal business hours of 7:00 am - 7:00 pm CST. It may be necessary, given the business need, to work occasional overtime. We offer 4 weeks of paid training. The hours during training will be 8:30 am to 5:00 pm CST, Monday - Friday. Training will be conducted virtually from your home. Watch this video to understand the expectations of being a remote worker with UnitedHealthcare.

Requirements

High School Diploma / GED OR equivalent work experience
Must be 18 years of age OR older
1+ years of pharmacy healthcare experience
1+ year of medical billing / financial assistance experience
1+ years of telephonic customer service OR in - person customer service experience
Basic computer experience using a keyboard and mouse / movement between screens
Ability to work full-time, Monday - Friday. Employees are required to have flexibility to work any of hour shift schedules during our normal business hours of 7:00 am - 7:00 pm CST. It may be necessary, given the business need, to work occasional overtime
Ability to keep all company sensitive documents secure (if applicable)
Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service (UHG requires a wired internet connection: cable, DSL or fiber internet service with Minimum speed standard of 25 Mb download/10-15 Mb upload. Wireless services such as satellite, hot spot, line of sight antenna cannot be used for telecommuting.)
Ability to identify with a consumer in order to understand and align with their needs and realities
Ability to be adaptable and a versatile team player
Ability to take responsibility and internally driven to accomplish goals and recognize what needs to be done in order to achieve a goal(s)
Ability to turn situations around and go above and beyond to meet the needs of the customer
All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Responsibilities

Research benefits, eligibility, site of care, and financial assistance using various systems
Speak to doctor’s offices, insurance plans, and patients through inbound/outbound calls
Respond to or conduct audits to ensure compliance