Enrollment Counselor

Bennett College•Greensboro, NC

2d•Onsite

About The Position

The Enrollment Counselor is a key member of the Enrollment Management team responsible for supporting Bennett College’s strategic enrollment goals through recruitment, admissions counseling, relationship development, and enrollment conversion initiatives. The Enrollment Counselor manages an assigned recruitment territory and develops comprehensive recruitment strategies designed to attract, engage, and enroll prospective students. This position builds meaningful partnerships with schools, community organizations, college access programs, alumni, and other stakeholders while guiding students and families through the admissions and enrollment process. Utilizing customer relationship management (CRM) technology, enrollment analytics, and data informed recruitment practices, the Enrollment Counselor manages prospective student pipelines, tracks recruitment outcomes, and implements strategies that increase applications, deposits, and enrollment yield. The Enrollment Counselor serves as a representative and ambassador of Bennett College by providing exceptional service and promoting the College’s academic programs, student success initiatives, and institutional mission. This position requires extensive travel, evening and weekend responsibilities, and the ability to meet established recruitment and enrollment performance expectations.

Requirements

Bachelor’s degree from an accredited institution.
Two (2) to four (4) years of experience in admissions, enrollment management, recruitment, sales, marketing, higher education, or related field.
Valid driver’s license with acceptable driving record.
Ability to travel extensively.
Ability to work evenings and weekends as required.
Knowledge of strategic enrollment management principles and recruitment practices.
Knowledge of higher education admissions processes and enrollment operations.
Understanding of student recruitment strategies and relationship management.
Strong interpersonal, communication, and presentation skills.
Ability to establish and maintain effective relationships with diverse populations.
Ability to analyze data and utilize technology to support recruitment outcomes.
Strong organizational skills with the ability to manage multiple priorities.
Proficiency with Microsoft Office Suite, CRM systems, and student information systems.
Ability to work independently and collaboratively.
Commitment to student-centered service and institutional excellence.

Nice To Haves

Master’s degree.
Experience working with CRM systems and student information systems.
Experience using enrollment analytics and reporting tools.
Experience recruiting first-generation, transfer, adult, or non-traditional students.
Bilingual proficiency.

Responsibilities

Develop and execute an annual recruitment plan for an assigned geographic territory.
Implement recruitment strategies aligned with institutional enrollment goals.
Identify and cultivate new recruitment opportunities through market research, demographic analysis, and enrollment trends.
Establish and maintain relationships with high schools, community colleges, community organizations, college access programs, alumni, and other recruitment partners.
Maintain an active recruitment calendar and ensure consistent outreach throughout the enrollment cycle.
Provide individualized admissions counseling to prospective students and families.
Communicate effectively with prospective students regarding admissions requirements, academic opportunities, financial aid processes, and enrollment next steps.
Conduct recruitment presentations, information sessions, campus tours, interviews, and yield activities.
Represent Bennett College at college fairs, high school visits, transfer events, community programs, and virtual recruitment activities.
Develop relationships that support student enrollment decisions and long-term institutional engagement.
Review admissions applications and supporting documentation for completeness and accuracy.
Assist prospective students in completing enrollment requirements.
Maintain timely and accurate records within the College’s Student Information System and CRM platform.
Monitor prospective students’ progress through the enrollment funnel.
Respond to inquiries from students, families, and recruitment partners in a timely and professional manner.
Utilize CRM technology to document recruitment activities, student interactions, and territory outcomes.
Monitor recruitment metrics including inquiries, applications, admissions decisions, deposits, and enrolled students.
Analyze territory performance and adjust recruitment strategies based on data findings.
Prepare weekly, monthly, and annual recruitment reports.
Maintain accurate documentation of recruitment activities.
Collaborate with Financial Aid, Student Success, Residence Life, Academic Affairs, Marketing, and Alumni Relations to support enrollment initiatives.
Participate in enrollment strategy meetings and recruitment planning activities.
Support admissions events, orientation, registration programs, open houses, and admitted student programming.
Perform additional duties as assigned.