Enrollment Communications Representative

Tractor Supply Company

3d • $34,611 - $38,765 • Onsite

About The Position

Enrollment Communications Representative Tallahassee State College (TSC), recently recognized as one of the Most Promising Places to Work in Community Colleges for 2025, is excited to announce a full-time opening for the position of Enrollment Communications Representative –P05155 in the Enrollment Communications Center. We’re looking for someone who shares our commitment to fostering a vibrant campus community. What You’ll Do This position is housed within the Enrollment Communications Center and will report directly to the coordinator. The Enrollment Communications Representative provides customer service support by phone, email, text messaging, live chat and ticketing system for the college’s enrollment, advising and student financial services functions. Responsibilities include answering telephones, furnishing general information concerning Student Affairs, Admissions and Records, Advising and Student Financial Services, operating computer systems, data entry and completing some clerical tasks. This position will use a multi-line phone system, receive inbound phone calls, make outbound phone calls, send and respond to emails, online inquires and respond to inquiries and issues in written form, e-mail, text messaging, live chat or while over the phone, while providing outstanding customer service to students, staff and the general public. This role requires maintaining up-to-date knowledge of policies and processes across departments such as Admissions, Academic Advising, Records, Registration, Student Financial Services and Student Affairs in an environment with constant updates. Additionally, it involves observing and gathering information from relevant sources, assisting with outbound notifications and phone calls related to enrollment and student financial processes, and supporting students and parents throughout the onboarding process. As a frontline representative of the college, this position significantly impacts students' and parents' experiences and their decision to enroll. Lead responsibilities include diffusing irate individuals, problem-solving, and training coworkers on knowledge base and processes in partnership with the superior Day-to-day responsibilities include: Observing, receiving, and otherwise obtaining information from all relevant sources. Maintaining up-to-date information concerning activities of the offices that make up Student Affairs/Student Financial Services. Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or live chat. Assisting students with the application process, course registration, scheduling appointments with academic advisors, and troubleshooting technical issues related to online portals or systems. Offering guidance and information on college policies, procedures, deadlines, and requirements while ensuring students are directed appropriately for academic advising. Maintaining accurate records of student interactions, inquiries, and outcomes in the college's Workday database. Handling and processing confidential information with discretion. Resolving problems or issues independently without referral to superiors, when possible. Counseling and assisting callers who are upset or have urgent concerns, ensuring they receive necessary paperwork and instructions. Soliciting and documenting information necessary to respond appropriately to inquiries or route callers to the correct department. Educating callers about available services, products, or benefits provided by the college. Extracting and reviewing records from information systems or other files as needed to assist callers. Overseeing service schedules and ensuring the accuracy of estimates or information provided to the public. Collaborating flexibly and effectively with superiors, students, faculty, and staff to support the Enrollment Communications Center's mission. Overseeing junior staff in the absence of supervisors and assisting with guidance and support, as necessary. Performing other related duties as assigned.

Requirements

• A high school diploma or its equivalent.
• One (1) year of related office work experience; or a combination of education and/or experience.
• An Associate’s Degree or higher degree may substitute for the required experience.

Nice To Haves

• Higher-education experience
• Experience with multi-line telephone operation and procedures
• Fluency in Spanish

Responsibilities

• Provides customer service support by phone, email, text messaging, live chat and ticketing system for the college’s enrollment, advising and student financial services functions.
• Answers telephones, furnishes general information concerning Student Affairs, Admissions and Records, Advising and Student Financial Services.
• Operates computer systems, performs data entry and completes clerical tasks.
• Uses a multi-line phone system, receives inbound phone calls, makes outbound phone calls, sends and responds to emails, online inquiries.
• Responds to inquiries and issues in written form, e-mail, text messaging, live chat or over the phone, while providing outstanding customer service.
• Maintains up-to-date knowledge of policies and processes across departments such as Admissions, Academic Advising, Records, Registration, Student Financial Services and Student Affairs.
• Assists with outbound notifications and phone calls related to enrollment and student financial processes.
• Supports students and parents throughout the onboarding process.
• Diffuses irate individuals, problem-solves, and trains coworkers on knowledge base and processes in partnership with the superior.
• Observes, receives, and obtains information from all relevant sources.
• Maintains up-to-date information concerning activities of the offices that make up Student Affairs/Student Financial Services.
• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or live chat.
• Assists students with the application process, course registration, scheduling appointments with academic advisors, and troubleshooting technical issues related to online portals or systems.
• Offers guidance and information on college policies, procedures, deadlines, and requirements.
• Maintains accurate records of student interactions, inquiries, and outcomes in the college's Workday database.
• Handles and processes confidential information with discretion.
• Resolves problems or issues independently without referral to superiors, when possible.
• Counsels and assists callers who are upset or have urgent concerns, ensuring they receive necessary paperwork and instructions.
• Solicits and documents information necessary to respond appropriately to inquiries or route callers to the correct department.
• Educates callers about available services, products, or benefits provided by the college.
• Extracts and reviews records from information systems or other files as needed to assist callers.
• Oversees service schedules and ensures the accuracy of estimates or information provided to the public.
• Collaborates flexibly and effectively with superiors, students, faculty, and staff to support the Enrollment Communications Center's mission.
• Oversees junior staff in the absence of supervisors and assists with guidance and support, as necessary.
• Performs other related duties as assigned.

Benefits

• Comprehensive State of Florida benefits, including retirement through the Florida Retirement System.
• Opportunities for professional development.
• A generous leave policy, including paid holidays plus winter and spring breaks.
• A collaborative and inspiring campus community.
• Tuition waivers and tuition reimbursement programs for continuous learning.
• Free access to TSC athletics, fine arts, and performing arts events.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED