Enrollment Call Center- Post Acceptance Student Stage

Liberty University

33d • Hybrid

About The Position

We are seeking dynamic individuals for two key roles: Academic Advisor and New Enrollment Specialist. Both work with students who are in the post-acceptance stage. This full time role provides the opportunity to work from home or from our office. You’ll get to encourage students through meaningful conversations, walking alongside them as they prepare for a rewarding academic career. As you apply, please note that your application will be considered for both the New Enrollment Specialist and the Academic Advisor roles. Our selection process will match your skills and experiences to the position that best aligns with your qualifications.

Requirements

• Some college experience and customer service/sales experience is required
• Ability to work first/second shifts, rotating Saturdays, and occasional overtime.
• Ability to utilize Microsoft Word, Excel, and Outlook
• Excellent verbal and written communication skills.
• Ability to respond to emails and phone calls within 24 hours
• Demonstrated commitment to high professional ethical standards and a diverse workplace.
• Ability to reason, analyze information and identify potential issues and to apply sound judgment in order to find solutions to solve problems which may be routine or complex in nature.
• Regularly required to stand, walk, and climb stairs to move about the building and lift 10 pounds or less.
• This position requires a reliable internet connection with specific speed and stability requirements. Please note that satellite-based internet providers such as Starlink are not compatible with the needs of this role. We recommend using a wired broadband connection to ensure optimal performance and meet the technical requirements for the position.
• After the initial 8-10 weeks of training, the 11:00 AM to 8:00 PM shift would be required.
• Ability to work evening hours, 11-8pm EST, Saturdays, and occasional overtime.

Nice To Haves

• A bachelor's degree
• Previous experience in a contact center is preferred.

Responsibilities

• Providing exceptional customer service to our students and other university employees primarily over the phone but also in email communication.
• Expertly navigating all student issues to complete and accurate resolution, utilizing knowledge of online programs and university policies and connecting students with the correct person or department when needed
• Answering questions of a complex nature regarding the University’s policies.
• Developing relationships and coordinating with support offices to solve student problems and address student concerns.
• Finding new and innovative ways to become more effective and efficient in new student services.
• Implementing daily and weekly feedback from the Management Team on areas to improve.
• Meeting or exceeding departmental key performance indicators.

Benefits

• The University is an Equal Opportunity Employer.
• In compliance with Title VII of the 1964 Civil Rights Act, and other applicable federal and state statutes, all recruiting, hiring, training, and promoting for all job classifications will be administered without regard to race, color, ancestry, age, sex, national origin, pregnancy or childbirth, disability, military veteran status or other applicable status protected by law, including state of employment protected classes.
• All personnel related activities such as compensation, benefits, transfers, job classification, assignments, working conditions, educational assistance, terminations, layoffs, and return from layoffs, and all other terms, conditions and privileges of employment will be administered without regard to race, color, ancestry, age, sex, national origin, pregnancy or childbirth, disability, military veteran status or other applicable status protected by law, including all applicable state of employment protected classes.
• The University is a Christian religious-affiliated organization; and as such, is not subject to religious discrimination requirements.
• The University’s hiring practices and EEO discrimination practices are in full compliance with both federal and state law.
• Federal law creates an exception to the “religion” component of the employment discrimination laws for religious organizations (including educational institutions), and permits them to give employment practice preference to members of their own religious beliefs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree