Enrollment Call Center Agent- Pre-Acceptance Student Stage
About The Position
Liberty University Online (LUO) is seeking dedicated individuals for the roles of Admissions Consultant and Admissions Counselor. As part of our Online Enrollment Team, you’ll have the opportunity to work from home or in our office, engaging with prospective students and guiding them through the enrollment process for a rewarding academic career. As you apply, please note that your application will be considered for both the Admissions Counselor and the Admissions Consultant roles. Our selection process will match your skills and experiences to the position that best aligns with your qualification.
Requirements
- High school diploma required
- Proficient in Microsoft Word, Excel, and Outlook.
- Strong verbal and written communication skills, with the ability to respond to emails and calls within 24 hours.
- Demonstrated leadership, interpersonal skills, and a commitment to high professional ethical standards in a diverse workplace.
- Ability to use sound judgment to help students overcome obstacles to their enrollment and degree completion.
- Reliable internet connection with specific speed and stability requirements. Satellite-based internet providers such as Starlink are not compatible.
- Wired broadband connection recommended.
Nice To Haves
- Customer service or sales experience preferred.
- A bachelor's degree
- Previous contact center experience are a plus.
Responsibilities
- Convert prospective students into qualified applicants for Liberty University Online programs.
- Handle a high volume of outbound calls and incoming inquiries regarding graduate and undergraduate programs.
- Counsel prospective students on program fit, admissions requirements, financial aid processes, transfer guidelines, and military-related issues.
- Answer complex questions related to the University’s admission policies and procedures.
- Utilize information management systems to perform contacts and record necessary information.
- Promote the features and benefits of all undergraduate, graduate, and doctoral programs, emphasizing the value of an online education.
- Build relationships with support offices to address student concerns and enhance the student experience.
- Implement daily and weekly feedback from the Management Team to improve processes and exceed departmental key performance indicators.
- Identify new and innovative ways to enhance recruitment and student services.
Benefits
- Work from home or in our office
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
