Enrollment Agent I
About The Position
Provide superior customer service to internal and external customers. Perform basic maintenance and troubleshoot issues with fingerprinting and retail equipment, including computer hardware and software. Verify customer identity and scan required documents into database system. Successfully complete required biometric and data capture processes and paperwork on each customer. Track processing time for each applicant and ensure applicants are processed in appropriate order. Perform biometric processing to include capturing quality electronic fingerprints, photographs and signatures to meet or exceed program accuracy standards. Identify win-win opportunities to provide more products and services to customers.
Requirements
- The worker will use either their personal vehicle or a rental vehicle to travel to candidate enrollment locations.
- Candidates must have strong customer service skills and be comfortable using computers and basic technology.
Nice To Haves
- The ideal candidate should reside in Tennessee, preferably in the central part of the state.
- The worker will be reimbursed at the current federal mileage rate.
- The position includes approximately one week of training with the Hiring Manager.
- Work schedules and assigned locations will be provided the week prior to travel.
Responsibilities
- Provide superior customer service to internal and external customers.
- Perform basic maintenance and troubleshoot issues with fingerprinting and retail equipment, including computer hardware and software.
- Verify customer identity and scan required documents into database system.
- Successfully complete required biometric and data capture processes and paperwork on each customer.
- Track processing time for each applicant and ensure applicants are processed in appropriate order.
- Perform biometric processing to include capturing quality electronic fingerprints, photographs and signatures to meet or exceed program accuracy standards.
- Identify win-win opportunities to provide more products and services to customers.
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
