Enrollment Agent I - National Mobile
About The Position
IDEMIA is the global leader in identity and security. Our mission is to create a safe and simple future where identity verification is indisputable, and only you can assert your identity. We are a distributed company leveraging the latest technologies to deliver world-class products in the private and public sectors of finance, telecom, identity, security, retail, sports entertainment, commercial, government, and IoT. We use a variety of technologies and approaches to deliver quality product and services to government agencies and technology companies. IDEMIA is a made up of a group of 14,000 diverse people from different nationalities, speaking over 20 different languages. Together, our solutions impact the everyday lives of citizens and nations. In this ever-changing world, protecting your identity is paramount. Join the team that is ensuring one person - one identity.
Requirements
- US citizenship required.
- High school diploma or equivalent degree
- Minimum one (1) year applicable experience
- Proficiency in Microsoft Office Suite is required
- Evening and weekend work may be required
- Must be eligible to rent a car including proof of a valid, non-suspended driver’s license and meet rental car agency age requirement of at least 21 years of age.
- Must be a US Citizen
- Must be able to successfully pass various background screening requirements, including criminal history, education, credit, and drug screen, as well as obtain any required program specific credentials/certifications
- Reliable transportation and valid driver’s license required.
- Superior customer service skills – engaging, outgoing, approachable
- Committed to flexibility – work shifts may vary including early mornings, evenings and weekends
Nice To Haves
- Previous experience processing credentials is a plus
- Previous sales experience preferred
Responsibilities
- Provide superior customer service to internal and external customers
- Perform basic maintenance and troubleshoot issues with fingerprinting and retail equipment, including computer hardware and software
- Verify customer identity and scan required documents into database system
- Successfully complete required biometric and data capture processes and paperwork on each customer
- Track processing time for each applicant and ensure applicants are processed in appropriate order
- Perform biometric processing to include capturing quality electronic fingerprints, photographs and signatures to meet or exceed program accuracy standards
- Identify win-win opportunities to provide more products and services to customers
- Create opportunities to add value for customers through the upselling of retail products and services (if applicable)
- Adhere to all company and departmental employment policies regarding security and confidentiality to ensure applicant documents/information are safeguarded at all times
- Adhere to all company and departmental policies relating to Enrollment Center standards, including adherence to signage, branding, and employee attire policies
- Performs Enrollment Center Sustainment responsibilities on a daily basis
- Performs administrative duties such as time keeping, shift schedules, daily activity reports, card inventory, equipment inventory, submit updated enrollment center photos and requisitioning supplies including troubleshooting and/or equipment modifications when necessary
- Represents the company and the program(s) that are supported in a professional and customer-oriented manner
- Support Customer Service Registration and Reservation activities, as necessary
- Successfully completes time sensitive trainings and briefings as assigned.
Benefits
- benefits
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
