Enhancement Department Manager

Roark Landscape•Sapulpa, OK

13d•Onsite

About The Position

The Enhancement Department Manager provides leadership and oversight for the Enhancement Department, including landscape enhancements, irrigation services, landscape construction, and specialty projects. This position is responsible for the department's operational performance, profitability, customer satisfaction, safety, and employee development while ensuring projects are completed safely, efficiently, on schedule, and within budget. The Enhancement Department Manager leads by example, develops future leaders, promotes a culture of accountability and continuous improvement, and models the company's core values.

Requirements

Bachelor’s degree in landscape management, Horticulture, Business, Construction Management, or related field preferred; equivalent combination of education and experience may be considered
Valid Driver’s License and insurable on company’s insurance policy
Bilingual in Spanish and English strongly preferred (Manager is resourceful in learning/managing any language barrier without pulling others out of their lane to translate for them)
Strong leadership, organizational, communication, coaching, and problem-solving skills
Proficient with Microsoft Office and company technology/software systems
Minimum 8 years of progressively responsible experience in the Green Industry
Minimum 3-5 years of management experience leading multiple teams
Experience managing enhancement, irrigation, and landscape construction operations preferred
Experience with budgeting and P&L management
Experience developing supervisors and leadership teams
Experience with estimating and project management

Responsibilities

Provides leadership, direction, and accountability for all Enhancement Department operations
Oversees enhancement installations, irrigation projects, landscape construction, renovations, seasonal, and specialty projects
Develop department goals aligned with company initiatives
Creates a culture of accountability, ownership, teamwork, coaching, and continuous improvement
Coaches, mentors, and develops direct reports into future leaders
Conducts regular one-on-one meetings with direct reports
Holds Production Managers, and Crew Leaders accountable for departmental expectations and performance
Promotes a positive work environment built on professionalism, communication, and mutual respect
Oversees scheduling, crew staffing, equipment allocation, and project execution
Ensures all work is completed safely, efficiently, and according to company quality standards
Monitors progress and reallocates resources when necessary
Identifies operational inefficiencies and implements process improvements
Develops, updates, and enforces departmental Standard Operating Procedures (SOPs)
Establishes performance metrics and departmental Key Performance Indicators (KPIs)
Ensures all work is performance in compliance with company standards and regulations
Develops and manages departmental annual budgets
Monitors department profitability and financial performance
Reviews job costing and production reports regularly
Ensure projects remain on schedule and within budget
Reviews labor efficiency and productivity metrics
Monitors equipment utilization and replacement planning
Approves departmental purchases within authorized limits
Reviews vendor pricing and subcontractor costs to ensure competitiveness
Identifies opportunities to improve gross profit and operational efficiencies
Review estimates for accuracy, profitability, and feasibility
Partners with Sales and Account Management on project planning and execution
Coordinates with customers, vendors subcontractors, and general contractors throughout project lifecycle
Attend customer meetings, pre-construction meetings, and job-site meetings as required
Resolves project issues proactively while maintaining exceptional customer service
Partners with Human Resources on staffing, employee relations, correction action, performance management, and succession planning
Conducts employee coaching, counseling, and disciplinary actions consistent with company policy
Ensures onboarding and training programs are completed successfully
Identifies future leaders and develops internal career paths
Creates an environment where employees receive regular feedback and recognition
Champions the company safety’s culture
Partners closely with the Branch Safety Lead (BSL) to support and reinforce all company safety initiatives, policies, training, and compliance efforts
Works alongside Branch Safety Lead in the investigation, documentation, communication, and follow up of all workplace incidents in accordance with company procedures
Supports the Branch Safety Lead in identifying root causes of incidents and implementing corrective and preventative actions
Ensures compliance with OSHA regulations and company safety policies
Conducts regular safety observations while on jobsite inspections
Investigates accidents and near misses
Ensure Workers Compensation claims are reported and documented in a timely manner
Reviews safety trends and implements corrective actions
Ensure equipment is operated, transported, and maintained safely
Maintains department reports, dashboards, and operational metrics
Ensures timely submission for payroll, production reports, job documentation, and field paperwork
Reviews and approves department invoices and purchasing documentation
Maintains accurate records and project documentation
Participate in leadership meetings and strategic planning sessions
Identifies opportunities to improve systems, workflows, and operational processes
Implements Lean thinking and continuous improvement initiatives where appropriate
Encourages innovation and problem solving throughout the department
Stays current on industry trends, products, technology, and best practices
Participates in professional development opportunities and industry organization