Enhanced Vetting Team Operations Supervisor - DAYS

DTSV•Portsmouth, NH

20h•Onsite

About The Position

LDRM, a joint venture comprised of Lockwood Hills Federal, an Akima company, and DTSV, is seeking an Enhanced Vetting Team (EVT) Operations Supervisor. LDRM is an Alaska Native Corporation (ANC) with a mission to support its shareholder communities in Alaska. The work done at LDRM makes a difference in the lives of Iñupiat shareholders and contributes to the survival of their culture. For government customers, LDRM provides technical, operational, and administrative support services to federal agencies. LDRM offers a challenging yet supportive work environment committed to innovation and diversity, with comprehensive benefits, competitive pay, growth opportunities, and excellent retirement options.

Requirements

Associates Degree and one (1) year of experience in visa operations support.
One (1) year of supervisory experience may be substituted for visa operations support experience.
An additional two years (2) of (similar) team management experience may be substituted for an Associates degree.
Familiarity with analytical platforms such as Power BI, and understanding and analyzing financial documents a plus.
Must be able to obtain and maintain a SECRET level security clearance.
Must live within a 90-mile radius of the National Visa Center, located in Portsmouth, New Hampshire.
Must be a U.S. citizen.
Strong written and verbal command of the English language.
Strong administrative and organizational skills.
Basic computer skills.
Excellent interpersonal and communication skills.
Demonstrate a professional work ethic.
Ability to work independently and collaboratively.
Analytical skills and attention to detail to successfully analyze and evaluate trends, disseminate information to a wide audience.

Nice To Haves

Familiarity with analytical platforms such as Power BI, and understanding and analyzing financial documents a plus.

Responsibilities

Supervises, directs, trains and assists staff in performing applicable support functions as it relates to the particular function assigned.
Supervises employees and the day-to-day operations ensuring that work performed in his/her functional area is performed to optimum quality standards and provides procedures and retraining to employees as needed.
Uses independent judgement to assign work to employees based on site needs to meet production or quality requirements (objectives/goals).
Reviews cases for referral to the Fraud Prevention unit.
Assists Operations Managers and Assistant Operations Managers to ensure timely delivery of all deliverables as they relate to their functional area.
Tracks progress of all activities in his/her functional area and may make adjustments to achieve objectives and reports the status to the Unit Manager or Assistant Operations Manager as appropriate.
Manages the progressive discipline process within area of responsibility and makes recommendations for promotions and terminations.
Initiates performance reviews for employees within area of responsibility.
Appropriately handle Law Enforcement Sensitive (LES) information.
May interview and assess applicants and make recommendations for employee selection.
Trains new employees and conducts refresher training for current employees.
Ensures that the standard operating procedures for his/her area of responsibility are used, understood and kept up-to-date.