Enhanced Step-Down Director

AccessCNY•Syracuse, NY

5d•$80,000 - $90,000•Onsite

About The Position

The Enhanced Step-Down Director oversees AccessCNY’s Enhanced Step-Down (ESD) Program, including the Critical Time Intervention (CTI) Team and Transitional Residential Services (TRS) Program. The role supports adults aged 18 and older who are boarding in hospitals and emergency rooms, carrying out the mission of the CTI model and TRS. The director monitors service delivery at the TRS site and through community-based CTI services, supports quality and timely services, and ensures compliance with regulations and evidence-based standards. The position is based at 1603 Court Street, Syracuse, New York, and reports to the Children’s and Behavioral Support Services VP. The schedule is Monday through Friday, 9:00 a.m. to 5:00 p.m.

Requirements

NYS Licensed Master Social Worker (LMSW) or Licensed Mental Health Counselor (LMHC) certification is required.
Must have a valid NYS driver license in accordance with the Agency Vehicle and Driving policy.
Must have transportation necessary to meet program needs.

Nice To Haves

Licensed Clinical Social Worker (LCSW) or Licensed Mental Health Counselor with diagnostic privilege.
Five years of experience working with people with a mental health diagnosis and/or intellectual/developmental disability (I/DD) dual diagnosis.
At least three years of supervisory experience.

Responsibilities

Oversee the ESD Program, including the CTI Team and TRS Program.
Monitor service provision at the TRS site and through community-based CTI services.
Ensure CTI, clinical, and TRS staff provide quality and timely services.
Ensure ESD/CTI staff and stakeholder meetings are held regularly and efficiently in accordance with regulations and best practices.
Ensure participant timelines meet regulatory and evidence-based standards, and help the leadership team address barriers and support progress.
Develop and implement orientation and ongoing training for CTI staff and clinical staff, and assist the TRS Manager with training for TRS staff.
Develop and implement an on-call system to address referrals and emergencies.
Implement ongoing staff supervision and program meeting systems.
Provide staff with ongoing direction, support, and regular one-on-one supervision.
Promote continuous learning and growth, including training and professional development in person-centered approaches, behavioral management strategies, and trauma-informed care.
Complete participant, family, and support satisfaction surveys and analyze the results.
Implement systems to measure quality initiatives and program outcomes; monitor outcomes data and ensure timely submission for the Agency dashboard.
Oversee and monitor budgets, financial reports, and expenses for assigned certified residential sites.
Protect participants’ rights regarding their money and personal possessions.
Meet with local hospitals to educate them about the CTI process.
Participate in meetings with OMH, OPWDD, and other stakeholders, and follow up on recommendations.
Perform other duties as assigned.