Enhanced Advocate (On-Call) - Domestic Abuse and Sexual Assault

Heartland Family Service•Papillion, NE

19h•Onsite

About The Position

Heartland Family Service seeks an Enhanced Advocate to provide crisis intervention, safety planning, referrals, and information about the criminal justice system to survivors of sexual and domestic assault. The role responds in person to hospitals or law enforcement agencies and requires maintaining availability while on call, with the ability to arrive on site within 30 minutes of a call. The schedule is on call from 5:00 p.m. to 8:00 a.m. on evenings and from 8:00 a.m. to 8:00 p.m. on holidays and weekends. The advocate must cover at least one weekend per month and two calendar holidays per year. Compensation is $20 per weekday, $30 on weekends, and $17 per hour when responding while on call. The position requires confidentiality, dependable scheduling, collaboration with program staff and the community, and participation in training and quarterly meetings. Initial training of eight hours must be completed within two weeks of hire. Essential functions are performed at the company physical work site.

Requirements

Valid and acceptable driver's license.
Good written and verbal communication skills.
Ability to maintain availability while on call and be on site within 30 minutes of a call.
Ability to cover at least one weekend per month and two calendar holidays per year.

Nice To Haves

Knowledge of the criminal justice system, social work, and domestic violence.
Bilingual skills.

Responsibilities

Respond to hospitals or law enforcement agencies to provide face-to-face crisis intervention and support to survivors of sexual and domestic assault.
Maintain availability at all times while on call and be able to arrive on site within 30 minutes of a call.
Maintain complete confidentiality, including regarding conversations, files, and cell phone calls.
Provide appropriate referrals and follow up on cases as needed.
Complete eight hours of initial training within two weeks of hire.
Attend quarterly meetings.
Cover at least one weekend per month and two major holidays per calendar year.
Collaborate with program staff, volunteers, agency visitors, and the community.
Use crisis intervention skills when working with diverse clientele.
Maintain a courteous and caring attitude toward clientele, volunteers, agency staff, and the community.
Be dependable and punctual regarding scheduling.
Follow program and agency policies and procedures.
Develop personal and program-related skills through internal and external training opportunities, including printed materials and media.
Create, maintain, and share a dynamic self-care plan as appropriate.
Connect the agency with the broader community where possible to support fundraising and friend-raising efforts.
Perform other program duties as assigned.