Engineering Technician

MPD INC•Lenexa, KS

5d•Onsite

About The Position

Kustom Signals is seeking an Engineering Technician to support our engineering team in developing, testing, and validating advanced video technology used by law enforcement agencies across the country. This role offers a great opportunity for a technically curious professional who enjoys solving problems, working with modern systems, and contributing to products that help keep communities safe. In this role, you will work closely with hardware, firmware, and software engineers to configure systems, perform testing, troubleshoot issues, and ensure the reliability and performance of our video solutions. The ideal candidate brings a strong technical foundation, analytical thinking, and a desire to grow into broader engineering responsibilities.

Requirements

Understanding of networking fundamentals including TCP/IP, DHCP, DNS, routing, and subnetting.
Experience configuring and troubleshooting wired and wireless networks.
Proficiency working within Windows desktop and server environments.
Strong analytical thinking and structured troubleshooting abilities.
Excellent written and verbal communication skills.
Ability to understand and execute instructions provided in written or verbal form.
Ability to read and interpret technical documentation and system architecture diagrams.
Strong time management and organizational skills.
Ability to work independently as well as collaboratively within cross-functional teams.
Associate degree in Information Technology, Computer Engineering Technology, Electronics Technology, or a related technical field; or an equivalent combination of education and experience.
At least one year of experience in a technical role, or an equivalent combination of education and experience.

Nice To Haves

Familiarity with VPN connectivity and remote access configurations is preferred.
Working knowledge of Linux systems, including command line navigation, log review, and service management, is preferred.
Experience handling prototype circuit boards and performing soldering or de-soldering is a plus.
Experience working in lab, production, or system integration environments is preferred.

Responsibilities

Configure and validate video recording devices and backend management systems used in public safety environments.
Deploy, test, and troubleshoot products and systems operating in Windows and Linux environments.
Support network configuration and connectivity troubleshooting in both lab and field environments.
Assist in diagnosing system-level issues involving hardware, firmware, software, and supporting infrastructure.
Perform functional, regression, performance, environmental, and integration testing to ensure product quality and reliability.
Analyze system logs, performance metrics, and captured data to identify defects and potential improvements.
Document testing results, troubleshooting procedures, and validation reports to support engineering and product development.
Collaborate with cross-functional engineering teams to validate new features, releases, and system integrations.
Support prototype configuration, system bring-up, and early-stage product validation.
Assist with root cause analysis and corrective action efforts to resolve technical issues.
Utilize project management and documentation tools such as the Atlassian suite or similar platforms.
Perform other duties as assigned by engineering leadership.

Benefits

Benefits are available on the first day of employment.
Company-sponsored life and short-term disability insurance.
Comprehensive health, dental, and vision insurance.
Health Savings Account when paired with a high-deductible medical plan.
401k retirement savings plan with an employer match of up to 4%.
100% employee-owned company through an Employee Stock Ownership Plan (ESOP) after meeting eligibility requirements.
Paid time off, including Vacation, Personal or Discretionary (Sick), and ten (10) paid company holidays.
Tuition reimbursement for pre-approved courses.
Climate-controlled work environment.
Consistent weekday schedules provide an exceptional work-life balance.