Technician 3 - Full-Time 30+ (Non-Exempt)

BROWN TECHNOLOGIES INCORPORATED•Lanham, MD

23d•Onsite

About The Position

Brown Technologies is supporting a government customer at GSFC and seeking an Engineering Technician III with hands-on experience in IT and audiovisual conference room equipment installation, maintenance, and support. The selected candidate will perform technical assignments supporting network and AV infrastructure operations in a high-visibility environment serving VIP customers. This is a temporary position through 12/31/2026 with an immediate start date.

Requirements

U.S. Citizen with the ability to obtain a Public Trust clearance
AA or AS degree with 4 years of related experience OR High School diploma with 6 years of related experience
Excellent communication skills with demonstrated ability to resolve situations in a professional manner
Detail oriented with strong organizational skills
Ability to lift up to 50 lbs.
Licensed driver qualified to operate GSA-owned vehicles, including 12" box trucks
Must be on-site at GSFC during business hours

Nice To Haves

Experience with 70-volt indoor/outdoor Public Address (PA) systems
Experience with Crestron, AMX, Cisco, or similar conferencing devices
Experience supporting IT and AV equipment in a government or VIP environment

Responsibilities

Install, cable, support, and maintain IT equipment and audiovisual conference room equipment for both legacy and new installations
Evaluate and recommend necessary product maintenance activities and upgrades
Perform technical analyses of conference room software, hardware, and transmission equipment using various diagnostic tools in support of efficient operations
Monitor data traffic and control network resource performance to ensure high-quality transmission
Demonstrate a high level of customer service, professionalism, and end-user support to a large VIP customer base
Perform preventative maintenance inspections and ongoing patching of conference room equipment
Support root cause analysis activities for conference room incidents
Identify, troubleshoot, and resolve technical problems related to network failure/integrity and usage of PC hardware and software, including conference room displays, controllers, Crestron devices, AMX, Cisco, and other conferencing devices
Resolve work orders for Network, VOIP, and conference room equipment
Resolve incidents according to service level agreements for IT and AV equipment
Analyze possible solutions using standard procedures and solve problems using experience, judgment, and precedents
Work within established guidelines and policies with a moderate level of guidance and direction
Utilize existing knowledge while building additional knowledge of the company, client, and processes
Communicate effectively across all levels, from Level 1 technicians to VIP customer stakeholders
Maintain strong verbal and written communication throughout all interactions