Engineering Technical Support
About The Position
Radwell International is seeking a skilled Engineering Technical Support professional to serve as a critical technical resource supporting customers, internal engineering, and commercial teams. This role focuses on troubleshooting, diagnosing, and resolving complex technical issues related to industrial automation products while delivering timely, accurate solutions that minimize customer downtime. The Engineering Technical Support position plays a key role in bridging engineering expertise with customer needs. This role requires strong problem‑solving skills, clear technical communication, and a proactive approach to identifying and preventing recurring technical issues. The position operates in a fast‑paced, solutions‑driven environment supporting a broad industrial customer base.
Requirements
- Strong analytical and troubleshooting skills
- Customer‑focused mindset with ability to manage expectations
- Comfortable working independently while collaborating cross‑functionally
- Able to handle multiple technical support requests simultaneously
- Strong troubleshooting and problem‑solving ability for industrial automation equipment
- Ability to read and interpret electrical schematics, diagrams, and technical documentation
- Working knowledge of PLC systems, HMI interfaces, and industrial control systems
- Understanding of electrical and electronic components and systems
- Familiarity with industrial automation software and basic programming concepts
- Strong written and verbal communication skills
- Proficiency with Microsoft Office and technical documentation tools
- Basic understanding of networking principles as applied to industrial systems
- Knowledge of industrial safety standards and quality practices
- Strong time management and prioritization skills
Nice To Haves
- Background in industrial equipment, controls, automation, repair, or manufacturing environments preferred
- Experience documenting technical issues and collaborating with engineering teams
Responsibilities
- Diagnose and troubleshoot complex technical issues involving industrial automation products and systems
- Provide technical guidance and problem resolution to customers and internal teams
- Collaborate closely with engineering, sales, and operations teams to understand requirements and deliver solutions
- Analyze product performance, failure trends, and technical data to recommend improvements
- Support equipment troubleshooting related to PLCs, HMIs, industrial controls, and automation hardware
- Explain technical concepts clearly to non‑technical stakeholders
- Maintain accurate documentation of technical issues, resolutions, and best practices
- Contribute to development and improvement of technical support processes and protocols
- Stay current with industrial automation trends, technologies, and safety standards
- Use technical support tools, CRM systems, and documentation platforms to track and manage cases
- Identify preventative solutions to reduce repeat issues and improve product reliability
- Perform other duties, tasks, or work as assigned
Benefits
- Medical, dental, and vision coverage starting Day 1 of employment
- 15 PTO days
- Paid company holidays
- Company-paid short-term and long-term disability
- Company-paid life insurance
- 401(k) with company matching
- Free onsite gym
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
