Engineering Supervisor, Life Sciences

Renovo Solutions•Boston, MA

3d•Onsite

About The Position

Renovo Solutions is a nationwide healthcare technology management company offering a range of opportunities for technicians to grow within the company. With a presence in 40+ states, we provide comprehensive solutions for managing & maintaining healthcare technologies. We prioritize investing in our employees' development, offering various phases and advancement paths. Through ongoing training, mentorship programs, and a supportive work environment, we foster professional growth and promote from within. Join our team to make a difference in healthcare while advancing your career with Renovo. Reporting to the Director, Service, Life Sciences, the Life Science Engineer, Supervisor is responsible for providing leadership to assigned engineers within the region to organize workflow to provide excellent and efficient customer services and establish performance improvement objects and goals for increase in quality and performance. This individual will also perform preventative maintenance, calibration, and validation of equipment ranging from simple devices such as water purification, scales/ balances, centrifuges, freezers/LN2 storage units/refrigerators, incubators, and humidity chambers to high performance liquid chromatography (HPLC/UPLC), and Fast protein liquid chromatography, gas chromatography, single quadrupole and triple quadrupole mass spectrometers or equivalent instruments.

Requirements

5+ years experience in a related field required
Extensive knowledge of mass spectrometry and liquid chromatography instrumentation is required
Experience as a service engineer or application scientist for one or several MS manufacturers preferred
1+ years of leadership experience preferred
Minimum Bachelor’s Degree in Chemistry or Sciences required
Accountability – takes ownership of assigned work and responsibilities, follows through, and closes the loop
Communication – clearly expresses thoughts and ideas both in written and verbal communications, provides timely information
Financial Acumen – Considers financial impact of all decisions
Integrity – Can admit mistakes, is direct and truthful
Customer Service – demonstrates a “customer-first” mentality, focused on meeting the needs of customers and captures feedback to make improvements
Priority Setting – Prioritizes assigned schedules and workload
Team Building – Mentors newer technicians, facilitates clear communication amongst the team, demonstrates care and respect for co-workers and colleagues
Giving Feedback – Provides constructive feedback towards department goals and activities, helps to foster growth within the team

Responsibilities

Oversee the engineering work schedule of multiple locations, or a single facility with multiple engineers
Collaborate with the Director, Service on site specific metrics, KPIs, and performance of the engineers
Partner with Regional Directors to understand site specific variances and execute plans for service delivery optimization
Deliver service solutions within assigned area for all instruments, equipment and laboratory supplies, within assigned install base
Install, maintain, troubleshoot, and support multi-vendor product suites of chromatography and mass spectrometry equipment systems
Manage customer expectations by communicating work performed and providing a follow-up plan when necessary
Deliver system level training to employees and customers at customer sites
Audit work orders for accuracy and timely documentation of work performed
Train, motivate and coach employees to ensure attentive, efficient customer service, and safety procedures
Assess employee performance and provide feedback and training opportunities
Develop standards for operation, maintenance, and calibration of instruments
Ensure compliance with RENOVO and customer site safety policies and procedures
Analyze service data and make recommendations for technical and/or business improvements
Partner with Renovo sourcing department alternate parts and service sourcing and negotiate discounting with OEMs
Assist Engineering Manager with special projects, identifying resources and training needs
Working with Renovo site engineers, ensure rolling 12 month PM schedule is accurate
Support periodic operations and business reviews
Responsible for GxP validations of SOPs, modifying SOPs, writing and confirming procedures and work instructions
Oversees compliance of engineers in GxP and supports GxP service events
Performs other duties as assigned by your Manager, including escorting vendors