Engineering Senior Manager, Fraud Technologies

M&T Bank • Buffalo, NY

4d • $167,600 - $279,400 • Onsite

About The Position

This role manages the activities and strategic direction of the Department, including indirectly managing several diverse types of Technology teams. The position is responsible for the budget of multiple cost centers spanning concurrent development streams. It provides long and short-term strategic direction for the entire Department, multiple applications and/or cost centers. The role serves as the primary contact to Divisional peers, the Technology leadership team, the Management Group, and business partners. It also oversees development and career planning for all team members.

Requirements

• Extensive experience in enterprise fraud prevention, detection, investigation, and decisioning platforms.
• Extensive experience leading engineering teams responsible for developing and supporting highly available, scalable, and secure fraud technology solutions that protect customers, financial assets, and organizational reputation across digital, payments, lending, deposit, and customer service channels.
• Expertise in fraud prevention technologies, risk management, real-time transaction processing, artificial intelligence and machine learning applications, case management systems, and fraud operations support.
• Extensive experience running development & engineer initiatives using Agile practices.
• Experience with modern developer tools and languages.
• A combined minimum of 13 years’ higher education and/or work experience, including a minimum of 4 years’ engineering and/or architecture experience and 9 years' technology management / program leadership experience including people management.
• Proficiency with pertinent project management, word processing and spreadsheet applications.
• Capable of working on multiple projects of a complex nature.
• Experience on large system enhancements, conversions, and production problem resolution.
• Complete understanding of the system development life cycle.
• Excellent problem-solving skills to assist in issue resolution.
• Familiar with application development software and hardware platforms.
• Understanding business(es) supported and its’ terminology.
• Prior experience encouraging team work and serving as role model when leading and directing others.
• Understanding of technical, business and operational impacts of a project or problem.
• Confidence in leading multiple teams often in different geographic locations and time zones.
• Prior experience presenting to senior management.

Nice To Haves

• Master’s degree
• Minimum of 12 years’ technology management or large program leadership experience
• Minimum of 10 years' technology experience in customer identity related deployments & systems
• Experience leading enterprise fraud modernization programs within banking, financial services, payments, fintech, or regulated industries.
• Experience implementing and managing platforms such as Actimize, AIQ, Featurespace, Feedzai, Falcon, SAS Fraud Management, NICE Actimize, or similar fraud solutions.
• Experience with Enterprise Fraud Engines and real-time decisioning platforms.
• Experience supporting card fraud, ACH fraud, wire fraud, deposit fraud, digital fraud, and account takeover prevention capabilities.
• Experience implementing machine learning and artificial intelligence models into production fraud environments.
• Experience with big data technologies, graph databases, network analytics, and real-time event streaming solutions.
• Experience defining technology strategy and presenting fraud technology roadmaps to executive leadership.
• Experience integrating fraud solutions with customer identity, authentication, and cybersecurity platforms.
• Knowledge of emerging fraud threats, identity fraud trends, and digital banking risk management practices.
• Experience managing vendor relationships, technology budgets, and strategic platform investments.
• Understanding of multiple business area’s functions.
• Proven mentoring and leadership capabilities from a project management perspective.
• Experience with skills, application(s) and functions of the technology area.
• Good understanding of the Bank’s application framework.
• Aware of the Bank’s business plan and strategic objectives with ability to shape direction.
• Mastered knowledge and focus of the entire system and support projects outside of normal business-as-usual (BAU).
• Self-motivated and able to motivate others.

Responsibilities

• Lead and develop high-performing engineering managers, software engineers, architects, data engineers, and support teams responsible for fraud technology platforms.
• Lead the implementation, operation, and enhancement of fraud technology capabilities including: Real-Time Fraud Detection, Transaction Monitoring, Fraud Risk Scoring, Behavioral Analytics, Device Intelligence and Fingerprinting, Mule and Synthetic Identity Detection, Account Takeover Detection, Identity Fraud Prevention, Application Fraud Detection, Payments Fraud Controls, ACH Fraud Monitoring, Wire Fraud Detection, Card Fraud Detection, Digital Banking Fraud Controls, Customer Authentication Risk Signals, Fraud Alerting and Notifications, Fraud Investigation and Case Management, Fraud Loss Prevention and Recovery Support.
• Establish engineering standards, operational excellence practices, and technology governance across fraud solutions.
• Drive workforce planning, performance management, talent development, succession planning, and employee engagement initiatives.
• Foster strong partnerships with Fraud Operations, Risk Management, Cybersecurity, Data Analytics, Compliance, and Business leaders.
• Manage vendor/product analyses and recommendations to ensure delivery of the most appropriate end product based on available resources, inclusive of budget.
• Develop and manage multiple cost center budgets.
• Ensure fraud platforms meet availability, resiliency, scalability, security, and performance objectives.
• Provide operational accountability for mission-critical fraud detection and decisioning systems operating in a 24x7 environment.
• Establish and manage platform SLAs, SLOs, operational metrics, and service management practices.
• Lead modernization of fraud detection and decisioning platforms utilizing cloud-native technologies.
• Implement engineering best practices including CI/CD, Infrastructure as Code, Site Reliability Engineering (SRE), platform observability, and automation.
• Drive adoption of event-driven architectures, real-time analytics, and high-volume transaction processing solutions.
• Champion innovation that improves fraud prevention capabilities while enhancing customer experience.
• Coordinate activities with other managers as required to support efforts of mutual interest.
• Manage the implementation of customer technology consistent with Division standards and long-range plans, seeking opportunities to leverage these across other teams as applicable. Ensure activities managed adhere to all Department and Technology standards and procedures, including all documentation requirements to protect Bank interests and serve as a reference source.
• Manage and ensure the recommendation of systems designs based on business and technology requirements.
• Manage identification of issues and concerns throughout the process and ensure they are investigated and resolved.
• Manage monitoring project plans of assigned teams to ensure they remain on track; identify and address significant issues that may result in delays.
• Remain current on activities outside assigned teams that may impact activities of the teams or systems managed.
• Exercise usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations.
• Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.
• Design, implement, maintain and enhance internal controls to mitigate risk on an ongoing basis.
• Identify risk-related issues needing escalation to management.
• Promote an environment that supports diversity and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Manages a high performance application platform in a highly resilient manner with minimal downtime.
• Complete other related duties as assigned.

Benefits

• The pay range for this position is $167,600.00 - $279,400.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior