Engineering Project Manager

Cisco • Rtp, NC

1d • Remote

About The Position

CX Engineering – Workflow and Intellectual Capital designs, builds, and operates the platforms, automation, and knowledge capabilities that power Cisco’s global technical-support experience. Our portfolio spans case management, troubleshooting, AI capabilities, automation platforms, intellectual capital, security and compliance, and supporting infrastructure. We partner across product, engineering, operations, security, and service delivery to transform complex support needs into secure, scalable solutions—from discovery through production and operationalization. Our globally distributed team combines product and program leadership, architects, engineers, and change and release professionals around a common commitment to measurable customer and business outcomes. Joining this team means helping shape how AI, automation, and modern engineering workflows improve engineer productivity and customer and partner experiences at Cisco scale.

Requirements

• Bachelor’s degree with 4+ years of related experience, Master’s degree with 2+ years of related experience
• Experience leading software, platform, or technical-program delivery using Agile, Scrum, SAFe, or comparable iterative development practices
• Experience with integrated roadmaps, critical paths, cross-team dependencies, risks, budgets, resources, and delivery metrics across multiple releases or functions
• Experience delivering enterprise software or platform programs
• Technical experience across at least two relevant domains, such as cloud services, APIs, data platforms, AI/ML, workflow automation, DevOps, security and compliance, or enterprise-support systems.

Nice To Haves

• Experience with technical-support operations, service-delivery platforms, case-management systems, knowledge-management systems, or engineering workflow tools
• Experience applying AI, automation, or agentic AI or AI-enabled automation capabilities to program management, service delivery, or operational processes, with a clearly defined business or operational result
• PgMP, PMP, PMI-CPMAI, SAFe, Scrum, ITIL, change-management, financial-management, Cisco technical, or comparable professional certification
• Demonstrated ability to translate complex technical information, delivery data, and business trade-offs into concise executive recommendations
• Experience leading globally distributed teams and mentoring program managers or technical delivery leaders through ambiguous, high-impact initiatives.

Responsibilities

• Lead end-to-end delivery for approximately 2–5 complex products, tools, or platform capabilities from requirements and planning through release and operationalization.
• Partner with Product Managers to convert product priorities into executable plans, delivery milestones, technical dependencies, and measurable outcomes.
• Coordinate multiple Agile teams and cross-functional stakeholders across engineering, architecture, security, operations, vendors, and customer-facing organizations.
• Proactively manage scope, schedule, resources, risks, and critical-path decisions while providing leaders with clear status, options, and recommendations.
• Drive launch and operational readiness so that delivered capabilities are supportable, adopted, measurable, and positioned to achieve their intended customer and business outcomes.

Benefits

• medical, dental and vision insurance
• a 401(k) plan with a Cisco matching contribution
• paid parental leave
• short and long-term disability coverage
• basic life insurance
• grants of Cisco restricted stock units
• 10 paid holidays per full calendar year
• 1 floating holiday for non-exempt employees
• 1 paid day off for employee’s birthday
• paid year-end holiday shutdown
• 4 paid days off for personal wellness
• 16 days of paid vacation time per full calendar year (for non-exempt employees)
• flexible vacation time off program (for exempt employees)
• 80 hours of sick time off provided on hire date and each January 1st thereafter
• up to 80 hours of unused sick time carried forward from one calendar year to the next
• Additional paid time away may be requested to deal with critical or emergency issues for family members
• Optional 10 paid days per full calendar year to volunteer
• annual bonuses (for non-sales roles)
• performance-based incentive pay (for sales roles)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level