Engineering Programs & Performance Lead

JLL•Charlotte, NC

1d•$170,000 - $230,000•Remote

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. As the Engineering Programs & Performance Lead, you will drive the strategy, governance, execution, and continuous improvement of engineering programs across a complex global portfolio. Reporting to the Global IFM Director with a dotted-line relationship to the Global Engineering Director, this senior leadership role serves as the critical connection point between engineering strategy and operational execution, ensuring standards, governance frameworks, training initiatives, and technical programs translate into measurable business outcomes across the field. You will lead multiple engineering functions responsible for standards and processes, change and incident governance, and engineering training and capability development while partnering closely with Regional Engineering leadership, account teams, subject matter experts, and client stakeholders. This role requires a leader who can combine operational credibility, strategic program management, analytical rigor, and executive communication to drive accountability across a matrixed organization. At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees — by creating more consistent, scalable, and operationally effective engineering programs that support resilient building operations and long-term portfolio performance. We embrace more innovative ways of working and prioritize opportunities to strengthen and advance your career, and this role will help champion continuous improvement, operational excellence, and collaborative leadership throughout the engineering organization.

Requirements

Extensive leadership experience within engineering operations, facilities management, commercial real estate, mission-critical environments, or similarly complex operational organizations.
Demonstrated experience leading large-scale engineering programs, governance frameworks, operational standards, or enterprise-wide technical initiatives.
Strong understanding of engineering operations, maintenance programs, operational risk management, change governance, incident management, and corrective action processes.
Proven ability to develop and implement performance frameworks, operational KPIs, executive reporting, and program governance methodologies.
Experience leading cross-functional teams and influencing geographically dispersed stakeholders within complex matrixed organizations.
Strong analytical, organizational, and strategic planning skills with the ability to translate technical information into actionable operational insights.
Excellent executive communication and client-facing capabilities with experience presenting to senior leadership and operational stakeholders.
Demonstrated ability to drive accountability, adoption, and measurable operational outcomes across multiple regions or business units.
Experience with CMMS platforms, engineering reporting systems, operational analytics tools, and process optimization initiatives strongly preferred.

Nice To Haves

Bachelor’s degree in Engineering, Facilities Management, Business Operations, Mechanical Engineering, Electrical Engineering, or a related discipline.
Professional certifications related to engineering, facilities management, project management, reliability, operational excellence, or change management.
Experience designing and implementing enterprise engineering standards, operational playbooks, governance frameworks, or compliance programs.
Strong background in training strategy, competency development, skills assessments, and engineering capability-building initiatives.
Experience supporting integrated facilities management accounts or large enterprise clients within outsourced real estate services environments.
Familiarity with ServiceNow, Corrigo, asset-management platforms, incident-management systems, or engineering workflow tools.
Demonstrated success leading operational transformation, continuous improvement, or systems optimization initiatives.
Ability to connect engineering strategy, technology, operational execution, and field adoption into measurable business outcomes.
Experience working across diverse operational teams, technical functions, and stakeholder groups highly valued.

Responsibilities

Lead the development, governance, and execution of strategic engineering initiatives, ensuring programs are aligned with portfolio priorities, operational objectives, and client expectations.
Provide direct leadership and development for the Engineering Standards & Process, Change & Incident Governance, and Engineering Training & Capability teams.
Establish and maintain engineering standards, governance frameworks, operational playbooks, and implementation strategies that support consistent and scalable execution across regions.
Drive integration between engineering strategy, change management, incident governance, corrective action processes, training programs, and operational performance measurement.
Partner closely with Regional Engineering leadership to support regional adoption of engineering initiatives while preserving field ownership and accountability.
Develop performance frameworks, executive reporting, operational analytics, and KPI dashboards to measure program adoption, execution quality, operational outcomes, and emerging risks.
Lead continuous improvement efforts by identifying recurring operational issues, fragmented processes, manual workflows, and opportunities to improve systems, governance, and reporting mechanisms.
Support client and executive leadership discussions by translating complex technical initiatives into clear operational risks, business outcomes, corrective actions, and strategic recommendations.
Foster a collaborative culture where engineering teams are empowered to thrive through strong governance, leadership development, operational accountability, and continuous learning.