Engineering Program Manager, Demo Production Engineering

Apple•Sunnyvale, CA

16h

About The Position

The Retail Technology, Production Engineering team prototypes and builds demo experiences that bring devices to life across Apple stores globally. Every new Apple product entering the retail demo pipeline passes through our hands. In collaboration with our partners, we compose demo bundles and refresh interactive campaigns throughout the year, making stores fun, fresh and relevant. Every device a customer picks up, and every screen a customer sees in an Apple Store reflects the precision and care this team puts into every build. We are looking for an Engineering Program Manager to lead the global planning and execution of customer-facing demo experiences across 500+ Apple Stores worldwide. You will operate at the intersection of retail strategy and engineering execution, driving intake, prioritization, and roadmap planning for multiple concurrent initiatives that span hardware, software, services, and retail operations. You will establish the operational processes, governance frameworks, and cross-functional rhythms that align Engineering, Product, Marketing, Creative, and Business stakeholders on what matters most. You will bridge business and engineering — translating ambiguous requirements into actionable technical solutions and delivery plans, and influencing executive stakeholders through prioritization, tradeoff analysis, and data-driven recommendations.

Requirements

5+ years as an EPM or TPM driving complex, multi-disciplinary programs delivered against non-negotiable hardware-software release schedules.
Bachelor's degree or equivalent practical experience
Proven ability to drive intake, prioritization, and roadmap planning across 10+ concurrent initiatives with competing executive priorities and shared engineering resources
Experience translating ambiguous business and creative requirements into engineering specs, delivery plans with risk mitigated
Hands-on experience with Splunk, Snowflake and Tableau: dashboard design, metric definition, and partnering with engineers on instrumentation
Hands-on experience with devices spanning multiple Apple platforms (iOS, iPadOS, macOS, watchOS, visionOS)
Hands-on fluency with Agile and Scrum methodologies.
Proven track record of introducing or maturing program rituals (sprint planning, stand-ups, retros, status cadences).
Direct experience program-managing Marcom production pipelines, interactive campaign activations, 3D asset creation pipelines, game engines (Unity, Unreal), demo apps, digital builds and in-store creative deployments at fleet scale, including direct management of both external creative vendors and an internal production team delivering against globally localized launches (multi-country, multi-language)
Experience using AI to improve workflows and effectiveness
Program-managing NPI launches tied to hardware release calendars across multiple product families, including pre-release disclosure environments.
Experience program-managing content or software delivery to globally distributed retail or field environments (500+ sites, multi-locale, OTA distribution)

Responsibilities

Lead global planning and execution for customer-facing demo experiences across Apple Stores globally.
Drive intake, prioritization, alignment and roadmap planning for concurrent initiatives spanning hardware, software, services, and retail operations.
Own the demo production engineering sprint cadence end-to-end.
Sequence and run bundle production workstreams, from weekly sprints to cross-functional program execution for larger NPI moments in partnership with Product, Engineering, Marketing, and Operations.
Bridge creative, business and engineering, translating ambiguous requirements into actionable technical solutions and delivery plans.
Oversee the collection and curation of creative assets for demo deployments.
Establish scalable operational processes, governance frameworks, and analytics that improve execution readiness, stakeholder alignment, and delivery predictability.
Define KPIs and stakeholder requirements to develop dashboards for operational visibility, post-deploy verification and decision making.
Influence executive stakeholders through clear keynotes and data-driven recommendations to maximize business impact and resource utilization.
Streamline reporting and leadership updates to improve GTM speed, efficiency, and effectiveness.