Engineering Operations Manager

JLL•New York, NY

4d•$137,000 - $157,000•Onsite

About The Position

This role leads ongoing facility activities and oversees vendors while maintaining overall responsibility for the operational integrity and reliability of engineering infrastructure across assigned facilities. The ideal candidate combines strong customer-service instincts with an outgoing, friendly, and collaborative approach to facility management.

Requirements

10 years' experience in facilities or the trades
Ability to maintain professionalism under stressful situations
Capability to work on highly complex problems requiring analysis and rational judgment
Experience with CMMS/work order platforms
Proficiency with Microsoft Office
Ability to multitask and work without direct supervision
Willingness to work after hours, weekends, and holidays
Ability to travel to VT, NH, RI, ME, MA, CT, and NY State
Candidates must be authorized to work in the United States without sponsorship.

Nice To Haves

Proficiency with HVAC/VRF, Mechanical and Electrical processes and troubleshooting (Chillers, Boilers, Cooling Towers, Air Conditioning, Pumps, Generators, UPS, etc.)
Strategic thinking with strong implementation skills
Excellent presentation skills
Experience ensuring regulatory compliance with local jurisdictions

Responsibilities

Establish and maintain a safety-first culture by promoting safe work practices, ensuring timely training completion, and driving best practices for safe behavior
Oversee implementation of approved initiatives and programs by managing and coordinating property team efforts including vendors, contractors, and facility employees
Maintain interface with third-party vendors, ensuring total contract compliance, accurate reporting, and timely issue resolution
Generate and implement Standard Operating Procedures (SOP) and Emergency Operating Procedures (EOP), maintaining document libraries with annual reviews and revisions
Interact with clients, JLL team members, suppliers, consultants, and vendors on facilities and property matters
Oversee projects and initiatives to improve facilities operations and service delivery
Ensure resources are allocated appropriately and work orders are completed in a timely manner
Plan and oversee maintenance shutdowns for each facility, coordinating site personnel, vendors, and third-party contractors
Utilize data to develop trends and insights that drive continuous improvement in site performance