Engineering Mgr. Core Commerce

Ericsson•Plano, TX

16h•Onsite

About The Position

Service Delivery Manager is primarily responsible for Customer Success by managing and driving local and offshore team for BOS Core Commerce Customer deliveries based on Agile/Scrum/Waterfall based projects in the area of System Integration, Engineering, Application Development, Testing and Maintenance, Application Transformation, and Application Modernization Services for Americas BOS Engineering & ADM Organization. This role requires results-oriented BSS/OSS, Cloud & IT leader with a consistent track record in Delivering large size multi-site Software Delivery Programs, People Leadership skills with strong Empathy and Humanness, experienced knowledge across diversified BSS/OSS products, portfolio and technical leadership in BSS/OSS Services Domain.

Requirements

Prior multi-year hands-on experience of managing complex Core Commerce, Billing & Charging SI/Engineering/ADM Programs for Americas Customers, People and leading Delivery Organization of BSS/OSS, Public/Private Cloud Applications/ Infrastructure/ Services and Security Solutions.
You possess a minimum of 10 years of experience in a Delivery/Technical leadership position with Customers.
Consistently been responsible for delivering measurable financial improvements and cost savings for various Right-shoring Delivery model
Proven track record of empathetic Leadership, managing Line organization
Experience in Pre-Sales, Technical Solutioning and in building compelling proposals leveraging Ericsson’s assets, tools and processes
Deep understanding of CSS/BOS Organizations, BA-SDU, SI/ADM standard methodologies; and have a strong record of delivery
Deep expertise in Agile/SAFe delivery model, well versed with AI in Service Delivery, ALM Tools, DeSecOps toolchains, Automation framework and emerging technologies in OSS/BSS
Proven track record in delivering US/Canadian client engagement in the domain of BSS/OSS, Cloud and related technologies in telco (using waterfall as well as agile methodologies)
Good understanding of security and experience in managing security implementations
Have a proven track record in leading successful recovery efforts on programs that are failing to deliver on customer outcomes
Track record of achieving profit and profit margin goals on client programs with complex program scope and duration
Holds a solid understanding of business financial practices and a deep understanding of program financials, proactively oversees robust financial governance
Motivation to take on various challenges in working with offshore teams and experienced of Best practices to build high-performing, self-motivated and energized offshoring workforce
Deep understanding of Ericsson Core Commerce Products (EOC/ECM/DxP), Billing, Charging, Webservices Interfaces, Cloud Platform/Infrastructure, E2E Development and Deployment Life-cycle management
Deep end-to-end understanding of the software development methodologies and industry wide DevOps Tool-chains including Continuous Integration, Continuous Delivery, Test Automation, Deployment Automation & Continuous Deployment
Hands-on experience in Leading digital transformation Programs to implement lean and agile principal-based DevOps & Automation Tools, Process and Methods to achieve significant improvements in Time to market, Software quality & cost of delivery
Aware of BOS SWPS Assets and Tools
Certification in scaled agile (SAFE) for scrum master
Bachelor or master’s Degree in Engineering/Computer Science or equivalent.
Fluent in written and spoken English

Nice To Haves

Strong understanding of Ericsson CSS/BOS BA, Offshore Organization and Stakeholders is an added advantage
Experience in leading and managing Large Size offshore resources/organization and teams will be an added advantage

Responsibilities

Be responsible for BOS Core Commerce EOC/ECM/DxP products/services deliveries across Americas Customers, fully billable role
Be Responsible for Planning and Delivery for new and ongoing BOS Core Commerce deliveries for Americas Customers by utilizing profitable Delivery model and EIIS Framework
Be Responsible as Line Leader to ensure building high-performing, highly skilled, self-driven organization aligned with Ericsson values – Professionalism, Perseverance, Respect, and Integrity
Lead and review the quality and technical approach taken by team members, ensuring projects are delivered on time and on budget with right set of Quality and by meeting contractual SLAs
Engage during pre-sales phase for Technical Solutioning, delivery sign-off on scoping, resource dimensioning, costing of new proposals to customers
Drive AI, automation, process improvements, and efficient multi shore, cost effective delivery models in E2E SI, Engineering & ADM life-cycles to support improving project quality and increasing project margin
Lead Competence development initiative to evolve next-gen competencies like AI, SWPS BOS Assets, Cloud, DevSecOps, Automation
Lead and motivate the team to meet and exceed the company’s goals and objectives, and to improve the quality of the service it delivers to Customers.
Create and maintain a professional culture within the team, where individuals take ownership and are fastidious and proud of delivering excellence and quality

Benefits

Competitive package
Opportunity for an annual bonus (Short-Term Variable Compensation Plan)
Choice of three medical plan options
Dental plan option
Company credits in an amount equal to the cost that Ericsson pays toward the cost of their medical and dental premiums for themselves and eligible covered dependents
Ericsson US 401(k) Plan offers an automatic 3% company contribution
Ericsson match $1 for every $1 you put into the 401(k) Plan on the first 3% of your eligible pay, plus 50 cents on every $1 on the next 2% of eligible pay (full matching contributions of 4% when contributing at least 5%)
Company credits in an amount equal to the cost of basic life insurance
Company credits in an amount equal to the cost of basic accidental death and dismemberment coverage
Company credits in an amount equal to the cost of short-term disability coverage
Company credits in an amount equal to the cost of long-term disability coverage
Option to participate in Ericsson’s Stock Purchase Plan
Minimum of 15 days of accrued vacation (new employees)
Up to 3 personal days per year
11 annual holidays
8 hours of volunteer time
80 hours of sick time annually
Up to 16 weeks of paid maternity leave at 100% of pay
6 weeks of parental or adoption leave at 100% of pay
Financial wellness programs
Educational assistance
Matching gifts
Recognition programs