Engineering Manager

Hagerty

1d•Remote

About The Position

Hagerty is a company built by drivers for drivers, dedicated to making it easier and more enjoyable for enthusiasts to drive and celebrate the machines they love. They are the world’s largest insurer of collectible and enthusiast vehicles, home to the Hagerty Drivers Club, and operate a Marketplace business, host driving events, and produce award-winning automotive journalism. The Engineering Manager will be responsible for the strength of the engineering team and the stewardship of the code and technology used to implement the product. This involves promoting a holistic product view, fostering teamwork, coaching inter-personal skills, and hiring and evaluating team members. The role also includes developing engineers’ skills in tooling, team, and department patterns and practices, and facilitating decisions on tradeoffs between various concerns like timelines, quality, complexity, and performance. Strong technical and interpersonal skills are essential for this position.

Requirements

Worked as a senior engineer, team lead, or manager on at least three large-scale, complex systems during initial development or major feature development and at least one consecutive year of product support and minor feature enhancements.
Beginning to identify beneficial behavioral and organizational concepts, patterns, and principles and attempt to apply them across a variety of different situations.
Effectively communicates technical or abstract concepts to other engineers, technical and non-technical/business peers, and your manager.
Beginning to define a decision-making process that allows you to identify and gather applicable data/facts, weigh tradeoffs, and mitigate any of your existing biases without getting paralyzed when working with incomplete information. Decisions to be made are usually well-defined and scoped to your immediate work/team.
Experience in coaching individuals, with varying degrees of competency and differing communication/learning styles, in technical and non-technical skills.
Proficient with, and the ability to stay current on, development and deployment technologies such as: Languages: C#, Terraform, Typescript
Proficient with, and the ability to stay current on, development and deployment technologies such as: Interservice Communication: HTTP API patterns (ReST, RPC, GraphQL), brokered and non-brokered messaging
Proficient with, and the ability to stay current on, development and deployment technologies such as: Security: SAML, OAuth 2, OIDC, data encryption, signing, CSRF
Proficient with, and the ability to stay current on, development and deployment technologies such as: System Performance: load testing, application profiling, OS profiling
Proficient with, and the ability to stay current on, development and deployment technologies such as: Operational Readiness: diagnostic and audit logging, metrics, tracing, monitoring, alerting
Proficient with, and the ability to stay current on, development and deployment technologies such as: Deployment: VMs, containers, cloud providers, configuration management, canary deployments
Proficient with, and the ability to stay current on, development and deployment technologies such as: Network: TCP/IP, HTTP, Firewalls, load balancers
Familiarity with public company requirements, including Sarbanes Oxley and key regulations, if applicable.
For SOX compliant roles, responsible for designing, executing, and documenting internal controls where they have been identified as owners to prevent errors in financial reporting, processes, and business operations. Including attestation to the completeness, accuracy, and compliance of all financial reporting data, where applicable.

Responsibilities

Guide staff in understanding and delivering on the company’s long-term goals by: Working with your manager to develop a deep and nuanced understanding of the company’s goals and, working with staff, develop quarterly plans to implement associated features.
Effectively and continually communicate and keep salient the vision, strategy, and roadmap. Be able to discuss how each team member’s work contributes to those ends.
Participating in the feasibility assessment of new features, the cost to implement them, and the possible implementation timelines given current priorities and staffing.
Ensuring your services protect and appropriately manage the company’s data and user’s privacy.
Influence and support the maturation of engineers and engineering practices by: Educating engineers of our standards, practices, and idioms and ensuring adherence to them. This will require you to have a deep knowledge of these things as well as the reasoning behind them.
Educating engineers on, and evaluating code for, quality. This includes things like auditability, deployment practices, documentation requirements, evolvability, maintainability, performance monitoring, operational readiness, testing regimes, security evaluation, and risk mitigation.
Coach engineers on effective ways to share knowledge within and between teams. This includes effectively communicating with other groups regarding your work upon which they depend.
Coaching engineers on the art of identifying and evaluating the many tradeoffs that come up during system development. For example, between feature-rich frameworks and in-the-moment supportability, or between user experience and security consideration.
Develop a healthy and dynamic team that values and participates in the growth of individuals, the team, and the company by: Recruiting, hiring, and maintaining staff that bring in diverse thoughts. This includes providing timely, candid, and respectful feedback on the staff’s accomplishments and misses.
Running an onboarding and career progression curriculum that helps guide individuals in developing their skills through deliberate practice, self-mediated learning, and mentorship.
Coaching engineers on the application of psychological and sociological topics like trust, perspective taking, critical thinking, path dependence, emotional contagion, and deliberate practice.
Maintaining a workload that balances new feature development, beneficial technical and process improvements, and staff’s learning and development.
Tracking, reporting on, and responding to qualitative and quantitative measures of team health and capacity.
Facilitate collaboration within your teams and between your teams and the rest of the company by: Collaborating closely with functionally related teams, product/module owners, technical product managers, and operations to help communicate status and make the best engineering decisions.
Coaching team members on effective cross-team communication.
Monitor and improve the operational and financial sustainability of your services by: Understanding and monitoring key operational metrics (e.g., consumption of metered 3rd party resources, infrastructure utilization, performance over time) for your services.
Understand and communicate how different technical decisions will impact these metrics.
Supporting budget planning by articulating team needs, in the context of the vision, strategy, and roadmap. This includes predicting and justifying the need for increasing or decreasing team size.
Educating staff on the basics of evaluating the operational health of the team and its services and working with them to propose methods for improvement.