Engineering Manager, Self Serve Direct Onboarding

Stripe • Seattle, WA

6h

About The Position

Stripe is a financial infrastructure platform whose mission is to increase the GDP of the internet. The Self Serve Direct Onboarding team helps businesses start using Stripe products quickly and confidently by building self-service experiences for providing business information and completing required checks. The team translates financial, regulatory, and verification requirements into clear steps, influencing how quickly businesses can get started and the trust they place in Stripe.

The team builds a shared product activation experience that helps businesses start using new financial capabilities as they grow, avoids repeated information, and makes onboarding easier for product teams to integrate. It is also improving current onboarding journeys and establishing foundations for onboarding through user interfaces, AI agents, or agents acting on users’ behalf.

The Engineering Manager sets engineering direction in partnership with Product and Design and develops the team delivering it. The role balances improving activation with shaping onboarding for people and AI agents, using product judgment to decide where to experiment, build reusable foundations, and measure progress through faster activation, fewer repeated steps, and reliable outcomes. The manager aligns teams across Stripe, resolves dependencies, coaches engineers, and gives them meaningful ownership.

Requirements

• 4+ years of engineering management experience, directly managing and growing teams of 5+ engineers building and shipping products at scale.
• 8+ years of full-time software development experience.
• Experience building user-facing products, with strong user empathy and product judgment.
• Experience turning ambiguous goals into clear priorities and delivering work that depends on multiple teams.
• A track record of coaching engineers, supporting their growth, and building an environment of candid feedback, inclusion, and shared ownership.
• Technical depth to guide architecture and make pragmatic tradeoffs across user interfaces, APIs, backend workflows, and production reliability.
• Strong communication and collaboration skills, including the ability to align technical and nontechnical partners with different priorities and constraints.

Nice To Haves

• Experience simplifying complex customer journeys and using data, user feedback, and experimentation to evaluate outcomes.
• Experience modernizing an established product or architecture while continuing to ship improvements and maintain production reliability.
• Experience shipping AI-assisted workflows or agent-facing APIs, with clear approaches to evaluating quality and correctness.

Responsibilities

• Lead engineering planning and execution in close partnership with Product and Design.
• Shape the team’s strategy and roadmap, aligning partners across product engineering, Risk, Compliance, and Operations.
• Own delivery from problem definition through rollout and ongoing operation, using experimentation to improve activation while maintaining risk controls.
• Uphold high engineering standards across the team’s codebases and development practices.
• Turn ambiguous goals into focused plans, resolve dependencies, and balance new capabilities with operational health.
• Coach and mentor engineers, provide candid feedback, and support career development tailored to their goals.
• Partner with Recruiting to hire engineers and build a diverse, high-performing team.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed