Engineering Manager, IAM Platform (Ops, SRE & AI Enablement)

Caterpillar•Irving, TX

5d•Onsite

About The Position

We are seeking a strategic Engineering Manager to lead our Identity and Access Management (IAM) Platform team. This role is responsible for the stability and evolution of our identity ecosystem, transitioning from traditional operations to a modern Site Reliability Engineering (SRE) model. You will lead the charge in using deep observability, pervasive automation, and AI-driven capabilities to create a frictionless and secure identity experience.

Requirements

Significant background in Identity & Access Management or Infrastructure Engineering, with dedicated experience in leadership or management capacity.
A strong advocate for SRE principles, with a proven ability to move teams away from manual ticketing toward automated, scalable systems.
Expert-level understanding of how to use telemetry and data to drive engineering decisions and maintain high availability.
Deep technical knowledge of identity protocols, authentication frameworks, and authorization models in distributed environments.
Experience architecting automated solutions for complex workflows and infrastructure provisioning.

Nice To Haves

Background in software development (e.g., Python, Go) for building custom platform tooling.
Experience implementing "Zero Trust" architecture principles.
History of leading large-scale platform migrations or digital transformation initiatives.

Responsibilities

Manage the overall health and security of the global identity infrastructure.
Serve as the final point of escalation for complex identity issues and lead comprehensive post-incident reviews to ensure long-term platform stability.
Establish a comprehensive observability strategy. Implement advanced monitoring, logging, and telemetry to gain deep insights into platform performance and user behavior, enabling the team to resolve issues before they impact the business.
Drive a "platform-as-product" mindset. Replace manual workflows with automated, code-driven processes for identity lifecycle management, configuration, and deployments to eliminate operational toil.
Lead the integration of AI and Machine Learning into the identity stack. Explore and implement intelligent solutions for automated threat detection, risk-based access control, and streamlining governance processes.
Manage and develop a high-performing team of engineers. Foster a culture of engineering excellence where automation is the default and technical debt is proactively managed.