Engineering Manager - Credential API

ID.me-posted 1 day ago

Full-time • Manager

Onsite • Mountain View, CA

1,001-5,000 employees

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ID.me is seeking an Engineering Manager – Credential API to lead, architect, and operationalize our core credentialing platform: the API and services that issue, manage, and retrieve validated credential bundles (e.g., verified passports, driver’s licenses, validated domains, verified faces) for persons and organizations. In this role you will own the product-engineering lifecycle for the Credential API: definition, delivery, reliability, performance, and evolution. You will partner with identity/verification systems, platform teams, security & compliance, and external partners to deliver a world-class credentialing service at scale. This position is based full-time in our Mountain View, CA office (with in-office presence expected).

Define and drive the Strategy and Roadmap for the Credential API and related services: issuance, retrieval, lifecycle management (creation, renewal, revocation) of credential bundles.
Own the architecture, reliability, performance, scalability, security, and operational excellence of the credential services stack.
Lead and grow a team of senior engineers (and likely immediate reports) accountable for the design, implementation, monitoring, and maintenance of the services and APIs.
Partner deeply with Product Management, Identity & Verification teams, Security, Compliance (e.g., NIST 800-63-3, Kantara, etc.), and Partner Engineering to convert business, regulatory, and partner requirements into production systems.
Define data modelling and storage strategy for credential attributes, provenance, relationships (graph + relational + document & attribute store) and ensure robust schema evolution, versioning, and interoperability.
Establish standards and best practices for API versioning, documentation, developer experience, service lifecycle, observability (metrics, logging, tracing), and SLA/SLI definitions.
Design and oversee the integration of external identity/attribute validation vendors, partner systems, and internal verification services (face recognition, domain validation, driver’s license/passport proofing) into the credential pipeline.
Manage the operational readiness and health of the Credential API systems: high availability, disaster recovery, performance tuning, incident response, root cause analysis, replay of validation events, etc.
Advocate for and implement emerging identity/credentialing standards (e.g., Verifiable Credentials (VCs), Decentralized Identifiers (DIDs), trust frameworks) to ensure our platform remains forward-looking.
Mentor, coach, and develop engineering leaders and individual engineers within the team, fostering a culture of high-quality code, technical rigor, and measurable impact.
Make hiring decisions, set team goals, track metrics (team, system, business), and continuously improve engineering processes (agile, CI/CD, code reviews, DevOps culture).

Bachelor’s or Master’s degree in Computer Science, Engineering, or a related technical field (or equivalent professional experience).
8+ years of software engineering experience, building and operating large-scale, public-facing APIs and backend services at high scale.
3+ years managing engineering teams.

Experience in the digital identity, credentialing, or verification space (identity proofing, attribute verification, trust scoring).
Familiarity with credential & identity standards: Verifiable Credentials, Decentralized Identifiers, DID/VC ecosystems, SAML, OIDC.
Strong background in API design (REST and/or GraphQL), backend systems architecture, data stores (relational, NoSQL, graph), and cloud-native services.
Deep understanding of security, authentication/authorization (OAuth2, OIDC, JWT), data privacy, encryption, and compliance frameworks.
Proven ability to translate business and regulatory requirements into scalable technical solutions and lead them to production.
Excellent leadership, communication and collaboration skills: able to influence cross-functional stakeholders and drive alignment.
Experience with API gateway and service mesh technologies (e.g., Kong, Apigee, AWS API Gateway, Istio).
Proven track record with event-driven architectures (Kafka, Kinesis, SNS/SQS) and asynchronous workflows at scale.
Experience with cloud platforms (AWS, GCP, or Azure), container orchestration (Kubernetes, ECS), infrastructure-as-code (Terraform, Helm).
Prior experience in regulated industries (government, financial, healthcare) with adherence to standards like FedRAMP, GDPR, NIST.
Contributions to open-source or technical communities around backend platform engineering, API standards, or identity frameworks.

ID.me offers comprehensive medical, dental, vision, health savings account, flexible spending accounts (medical, limited purpose, dependent care, commuter benefit accounts), basic and voluntary life and AD&D insurance, 401(k) with company match, parental leave, ability to participate in unlimited paid time off subject to the terms and conditions of the PTO policy, including 8 company wide holidays, short and long-term disability insurance, accident and critical illness insurance, referral bonus policy, employee assistance program, pet insurance, travel assistant program, wellbeing and childcare discounts, benefit advocates, and a learning and development benefit.

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