Certifications & Credential Manager, Customer Education

Harvey•New York, NY

6d•$94,000 - $126,000

About The Position

Harvey is building a world-class customer education ecosystem, and Harvey Academy is a critical pillar of that strategy. We are looking for a Certifications & Credential Manager to design and scale Harvey’s formal certification and credentialing program. This role will own the end-to-end vision and execution of Harvey Academy certifications. This includes defining credential frameworks and assessment standards, launching exams, managing ongoing maintenance, and measuring impact. You’ll work closely with Product, User Operations, Customer Success, Legal Engineering, and Marketing teams. This ensures certifications meaningfully reflect product expertise, drive adoption, and create real value for our customers and partners, especially those in legal and other professional services contexts where credentials and continuing education matter. This is an ideal role for someone who thrives in fast-moving environments, enjoys building programs from zero to one, and deeply understands how structured learning and credentials can accelerate customer mastery.

Requirements

Certification Program Leadership: 4+ years of experience leading certification programs for SaaS, AI, or other complex technical products serving enterprise or professional users.
Professional Services Credentialing: Experience designing certifications, credentials, or education programs for professional services audiences, including familiarity with continuing education or industry partnership models. Experience in the legal sector is a strong plus.
Program Scaling and Assessment: Proven ability to build, scale, or significantly enhance certification, credentialing, or assessment-based learning initiatives.
Learning and Credibility Expertise: Strong knowledge of adult learning theories, assessment design principles, and maintaining credential integrity.
Cross-Functional Collaboration: Experience working effectively with Product, Support, and Go-to-Market teams.
Platform Proficiency: Hands-on experience with relevant certification, LMS, or credentialing platforms (e.g., Skilljar, Credly).

Responsibilities

Own the strategy, design, and rollout of Harvey Academy certifications and credentials across roles, products, and customer segments
Define certification levels, competency frameworks, learning objectives, and success criteria aligned with Harvey’s product and customer use cases
Design and manage assessments, including exams, practical evaluations, and credential requirements
Partner with Product and Legal Engineering to keep certification content current as Harvey evolves rapidly
Collaborate with User Operations and Customer Success to ensure certifications reduce support dependency and accelerate time-to-value
Manage certification operations end to end, including enrollment flows, credential issuance, renewals, and learner support
Evaluate and manage certification platforms or LMS tools as needed
Establish governance, quality standards, and review cycles to ensure credibility and consistency of credentials
Track and report on certification program performance, including adoption, completion rates, customer outcomes, and business impact
Explore opportunities for advanced, role-based, or partner certifications over time
Collaborate with internal subject matter experts and external partners as needed to ensure certifications meet high standards of credibility and relevance.