Engineering Manager Athena Platform Services, IS&T Ai & Data Platforms

Apple

22h

About The Position

AI & Data Platforms (AiDP) is IS&T's engine for AI-powered innovation. The team brings together data, application development, and machine learning — including generative AI — along with data services and customer success functions, to help IS&T build solutions more efficiently and streamline the adoption and embedding of generative AI across Apple. Athena Platform Services - IS&T AiDP team is looking for a humble and influential leader who is passionate about leading engineering and product management teams responsible for building platforms/ product strategy with a cross-functional team of data scientists, engineers, and business analysts to build and deliver exceptional machine learning platforms that help our organization scale in an effort to further mitigate fraud, reduce risk, optimize internal operations and processes, and improve our customer experience. You will lead a team of engineers and project/ product managers who are responsible for conceptualizing, researching, designing and delivering solutions for strategic, complex, and cross-functional problems that do not neatly align under a particular business unit. Products and projects are strategic in nature, requiring a strong understanding of current processes, systems, data, policies, and future direction. You will oversee a global portfolio of products and projects and be responsible for all aspects of product features and functionality as well as developer and user experience. Join Apple's Athena Platform Services - IS&T AiDP team as an Engineering Manager driving our machine learning platforms on Alibaba Cloud (Alicloud). This role requires a combination of product and project management, a strong engineering background, and the ability to build collaborative relationships across various teams in Apple as well as with regional partners. We are looking for someone who loves digging into details, driving operational efficiencies under demanding timeframes, and driving large, complex projects. You will partner with our Data Science team to manage programs focused on preventing fraud. You will work directly with engineering teams to build out infrastructure and develop new integrations within our Alicloud instance, enhancing and scaling our machine learning platforms in the region. You will be expected to lead the team in delivering solutions that meet Apple's business goals while maintaining the highest industry and Apple Information Technology standards, along with the compliance and data-residency requirements specific to operating on Alibaba Cloud. Given close collaboration with local engineering teams, partners, and vendors, this role requires professional fluency in both Mandarin and English.

Requirements

• 5+ years of software development experience/product/project management teams
• 3+ years of leading teams/people management experience
• Strong understanding of computer science fundamentals, including data structures and algorithms
• Understanding of Distributed Systems, experience in managing petabyte scale data
• Bachelor’s degree or equivalent in Computer Science or similar discipline or experience
• Fluency in Mandarin and English to communicate effectively
• 3+ years of Python or Java expertise building Production Applications
• 3+ yrs of experience as a product manager, program manager, and/or project manager in fraud prevention / risk management domain
• Solid understanding of concurrency, threading, multiprocessing and their practical trade-offs in high-throughput production systems
• Strong understanding of language internals and their implications in highly concurrent systems
• Understanding of how to build, manage, and lead multi-department cross-functional teams to deliver large-scale international products and projects
• Experience in understanding and discussing technical designs and opportunities with technical team members and partners
• Exceptionally strong influence and communication skills (written and verbal), especially at the executive level
• Must be highly autonomous and comfortable working in an ambiguous, continually-changing environment
• Comfortable with leading complex cross-functional initiatives through influence
• Able to respond and adapt to the needs of a highly matrixed organization
• Passionate about developer and customer experience and what we can do to improve it
• Discipline to work autonomously and independently make key decisions on products and projects
• Creativity to go beyond current processes to deliver best solution to the problem or opportunity
• Inquisitiveness and a desire for continued self-improvement and development of new skills
• Ability to tell meaningful stories with data
• Depth of technical understanding in cloud, big-data platforms, and machine learning

Nice To Haves

• Master's in Business Administration
• Project Management certification (e.g. PMP, CSM) is a plus
• Experience delivering programs on Alibaba Cloud (Alicloud) — including services such as ECS, MaxCompute, PAI (Platform for AI), OSS, and related big-data/ML offerings
• Technical Program Management / Engineering Management experience, including working with operations teams, vendors, and contractors

Responsibilities

• Lead a team of engineers and project/product managers responsible for conceptualizing, researching, designing, and delivering solutions for strategic, complex, and cross-functional problems.
• Oversee a global portfolio of products and projects, responsible for all aspects of product features and functionality, as well as developer and user experience.
• Drive machine learning platforms on Alibaba Cloud (Alicloud).
• Manage programs focused on preventing fraud in partnership with the Data Science team.
• Work directly with engineering teams to build infrastructure and develop new integrations within the Alicloud instance, enhancing and scaling machine learning platforms in the region.
• Lead the team in delivering solutions that meet Apple's business goals while maintaining the highest industry and Apple Information Technology standards, along with compliance and data-residency requirements specific to operating on Alibaba Cloud.
• Build project summaries, roadmaps, creative concepts, impact analysis, and prioritization to influence stakeholders.
• Effectively interact, influence, and communicate at various levels of the organization using Keynote or PowerPoint.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree