Engineering Maintenance Technician

Amazon • Santa Clara, CA

6d • $43 - $75

About The Position

Join our dynamic team and become a critical guardian of technological
infrastructure! As a Data Center Engineering Technician, you'll play a pivotal
role in maintaining the heartbeat of mission-critical technology infrastructure,
ensuring seamless operations that power global digital experiences. Your
expertise will directly contribute to maintaining an extraordinary 99.999%
uptime, keeping the digital world running smoothly and efficiently.

Engineering Technicians are Amazon’s front line when it comes to hands-on
electrical and mechanical equipment troubleshooting. They will maintain,
operate, and troubleshoot, Data Center Operation’s Mission Critical Facilities,
which includes stand-by diesel generators and related fuel systems, as well as
three phase electrical systems such as: switch gear, UPSs, PDUs, wet cell
batteries and associated systems, CRAC, centrifugal chillers, cooling
towers/water chemical system, air handlers and associated systems, pumps, &
motors.

AWS Infrastructure Services owns the design, planning, delivery, and operation
of all AWS global infrastructure. In other words, we’re the people who keep the
cloud running. We support all AWS data centers and all of the servers, storage,
networking, power, and cooling equipment that ensure our customers have
continual access to the innovation they rely on. We work on the most challenging
problems, with thousands of variables impacting the supply chain — and we’re
looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply
chain specialists, security experts, operations managers, and other vital roles.
You’ll collaborate with people across AWS to help us deliver the highest
standards for safety and security while providing seemingly infinite capacity at
the lowest possible cost for our customers. And you’ll experience an inclusive
culture that welcomes bold ideas and empowers you to own them to completion.

NOTE: Amazon does not sponsor for immigration, including for H-1B, TN, and other
non-immigrant visas, for this role.

NOTE: Lump sum stipend will be provided to eligible candidates who relocate for
this position.

Requirements

• 2+ years of Microsoft Office products and applications experience
• 2+ years of data center engineering experience
• 2+ years of relevant work experience

Nice To Haves

• 4+ years of data center engineering experience
• Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field
• Experience in data center engineering
• Can perform physical tasks all day without becoming overly tired

Responsibilities

• Supervise contractors who perform servicing or preventive maintenance
• Perform preventative maintenance tasks to include: filter changes, battery system PMs, and Rack, Diesel Generator PM's, and other preventative maintenance tasks.
• Perform root cause analysis for operational issues
• Troubleshoot facility and rack level events
• Ensure all personnel on-site follow safety protocols
• Work on-call and a rotating schedule as needed
• Take daily operational readings and provide metrics reporting to senior engineers
• Perform basic support concepts such as ticketing systems, root cause analysis, and task prioritization
• Assist in troubleshooting of facility and rack-level events within internal Service Level Agreements (SLA)
• Perform rack installs, rack decommissioning, operational readings and facility management
• Provide key performance indicators to senior engineers
• Responsible for the on-site management of contractors, sub-contractors and vendors, ensuring that all work performed is in accordance with established practices, procedures & local legislation
• Performance and oversight of maintenance and operations on all electrical, mechanical, and fire/life safety equipment within the data center
• Ensure all safety procedures are adhered to while performing work
• Perform basic support concepts such as ticketing systems, root cause analysis, change management creation, writing procedures and building management systems
• Work schedule changes depending on specific site needs. Shifts can be up to 12-hours and may rotate on a predefined schedule. Some sites have on-call rotations.
• Maintain data center critical infrastructure equipment ensuring 99.99% uptime of the world's largest cloud computing portfolio
• Role may support more than one location/site
• Walk job sites in uneven terrain. Maintain balance and perform construction tasks while on a ladder
• Regularly lift and/or move up to 39 pounds unassisted and participate in group lifts for 40+ pounds
• Regularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawl, climb stairs, twist, bend, work above shoulders, grasp, carry, push and pull

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level