Engineering Director , Customer Onboarding & Lifecycle

Adyen • Chicago, IL

48d

About The Position

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. We are looking for an enthusiastic Engineering Director to join our Customer Experience Organization. In this high-impact role, you will lead a team of managers, shaping and executing our global customer onboarding journey (API and Hosted solutions), and across the entire lifecycle. You will leverage technical expertise, collaboration, and strong leadership to deliver a simple, resilient, and exceptional experience for our global customers. This highly visible position requires working across time zones, aligning with diverse internal and external stakeholders, and challenging the status quo.

Requirements

• Impact-Driven Leader: An inspiring leader focused on measurable, positive customer impact, not just activity.
• Strategic Visionary: Proven ability to craft a compelling long-term product vision that pragmatically aligns with overall company goals.
• Execution Master: Strong aptitude for execution, enabling teams to deliver solutions faster and with higher quality while relentlessly optimizing throughput.
• Scaling Expert: Bringing deep knowledge in designing, developing, and deploying high-quality technical solutions that scale sustainably.
• People & Talent Navigator: Possesses a broad toolkit to navigate all aspects of people management: recruiting, coaching & mentorship, talent growth, and performance improvement.
• Effective Communicator: Tailors communication approach and focus effectively for diverse audiences (engineers, executives, customers).
• 12+ years of technical experience, including 6+ years of management.
• Experience leading organizations of 40+ engineers.
• Demonstrated experience in owning and driving key KPI metrics.

Nice To Haves

• Prior experience in B2B onboarding journeys in regulated industries is a major plus.

Responsibilities

• Lead & Scale Teams: Define and execute the hiring strategy to acquire and retain top technical talent. Build a high-performing culture of throughput and ownership, mentoring managers and engineers on growth, execution, and continuous improvement.
• Optimize Execution: Constantly optimize team decision-making and delivery. Ensure teams balance short-term needs with long-term scalability and sustainability.
• Drive Technical Strategy: Be a technical leader, defining and executing strategies to significantly improve system performance, reliability, and robustness. Drive changes that raise the bar for quality across Adyen.
• Customer & Product Partnership: Act as a close collaborator with Product, Design, and Data to define and optimize customer flows. Serve as the Voice of the Customer to ensure the engineering roadmap is aligned with market ambitions.
• Ensure Alignment: Partner cross-functionally (e.g., Operations, Risk) to define efficient end-to-end processes and solutions.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Industry: Credit Intermediation and Related Activities
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees