Engineering Director, Customer Focused Quality

Medtronic•Mounds View, MN

6d•Hybrid

About The Position

We are seeking a Quality leader to serve as the Engineering Director of Customer Focused Quality. This role will lead customer-facing quality strategy and communications, strengthen cross-functional readiness for proactive and reactive quality events, and help ensure our field and customer interactions reflect the highest standards of technical accuracy, clinical relevance, and consistency. This role is critical to advancing EPT Quality by building a strong customer-focused quality capability that supports physicians, hospitals, regulators, and internal partners with confidence and clarity. This role is based at our Mounds View, MN facility and requires onsite presence 4 days per week to support collaboration and business objectives. Travel of up to 25% is expected for in-person meetings and successful project execution.

Requirements

Bachelor's degree in Engineering, Life Sciences, or a related technical field
10 years of experience in medical device quality or customer-facing quality leadership
Established leadership in medical device industry

Nice To Haves

Master's degree in Engineering, Life Sciences, or a related technical field
Demonstrated ability to communicate technical and clinical information effectively with physicians, customers, internal leaders, and regulatory stakeholders
Proven success leading cross-functional communications and quality issue management
Strong understanding of complaint handling, released product investigations, field corrective actions, and post-market quality processes
Demonstrated ability to translate complex technical issues into clear, actionable customer communications
Strong leadership skills with experience building, developing, and mentoring high-performing teams
Experience working closely with physicians, clinical leaders, and/or hospital systems on quality-related matters
Familiarity with Enterprise quality, post-market surveillance, and medical safety processes
Experience managing quality communications in a regulated medical device environment
Experience leading or supporting scientific, technical, or publication planning efforts

Responsibilities

Plan, direct, and implement all aspects of customer-facing communications related to EPT Quality
Develop, evaluate, and maintain technical quality materials for customers and regulators
Participate and lead across EPT Quality as a staff member reporting directly to the Quality Vice President
Prepare and coach leaders for quality-related conversations and meetings, including those involving Field Corrective Actions and individual hospital complaints
Ensure consistent, timely, and appropriate support for customers by MDT EPT leaders and the Customer Focused Quality group, including yourself
Build Customer Focused Quality into a critical capability within EPT Quality by developing talent with deep understanding of clinical practice, physician needs, and the EPT portfolio
Add and develop CAS talent while expanding CRM capability within the organization to fully cover the EPT portfolio
Collaborate within Quality on released product investigations and support the planning and facilitation of Independent Physician Quality Panel discussions
Coordinate with Enterprise Quality, EPT Post-Market Quality, Medical Safety, Marketing/Communications, and CMO office to ensure readiness for proactive and reactive customer communications
Monitor progress on quality issues and ensure timely, appropriate documentation and communication
Accountable for the EPT Quality Publication Plan, including regular updates to support product performance, reliability testing, design strength, and response to competitor or negative performance claims
Promote Medtronic EPT”s excellent product reliability and customer support in the broader EP community