Engineering and Housekeeping Dispatch Supervisor

Sands Of Kahana•Las Vegas, NV

42d•$19

About The Position

ABOUT OUR COMPANY Discover Tahiti Village Resort & Spa, an island-inspired oasis. Our all-suite resort is a family friendly destination providing guests all the comforts of home with top-level amenities and beautiful landscapes. Voted "Best of Las Vegas - Family Friendly Resort" three years in a row in part due to our amazing offerings including our sandy beach pool and tropical 1/8-mile lazy river. Our summer activities are fun and engaging, our magical mermaids swim through property multiple times a week and on the weekends, we feature traditional Hawaiian Luaus parties bringing island vibes and live entertainment to our Ohana. Guests can also pamper themselves at the Mahana Spa or grab a bite and drinks at 17° South Booze & Bites featuring limited gaming. Create magic with us … At Tahiti Village Resort & Spa we are looking for energetic, professional team player with excellent communications skills. Positive attitude to deliver great customer experience and support our mission to create memorable experiences for our guests. ROLE: The Engineering and Housekeeping Dispatch Supervisor is responsible for overseeing and coordinating the dispatch of service requests related to the Engineering and Housekeeping departments. This role ensures timely response and resolution of guest requests, maintenance issues, and housekeeping assignments while maintaining high service standards in a fast-paced resort environment.

Requirements

2+ years in a dispatch, coordination, or supervisory role in hospitality, engineering, or housekeeping.
High school diploma or equivalent required; associate or bachelor's degree in hospitality management or a related field is a plus.
Proficiency in hotel property management systems (Eagle, HotSOS, or similar), Microsoft Office, and radio communication protocols.
Strong organizational and multitasking skills in a fast-paced environment.
Excellent communication and problem-solving abilities.
Ability to prioritize tasks and make quick decisions under pressure.
Knowledge of hotel operations, maintenance processes, and housekeeping standards.
Physical Requirements: Required to sit for extended periods of time.

Responsibilities

Monitor and assign incoming maintenance and housekeeping requests via the resort's ticketing system, radio, phone, and property management system (Eagle).
Ensure work orders are distributed to the appropriate teams promptly and follow up to ensure timely completion.
Prioritize urgent requests, including guest room issues, safety hazards, and emergency repairs.
Act as the communication hub between Engineering, Housekeeping, Front Desk, and other hotel departments.
Oversee the dispatch team and ensure they follow proper procedures.
Provide training and guidance to staff on dispatching protocols and service standards.
Support Engineering and Housekeeping teams by tracking work progress and reporting delays or issues.
Ensure compliance with company policies, safety regulations, and standard operating procedures.
Ensure that guest requests and concerns are handled efficiently, professionally, and courteously.
Monitor trends in maintenance and housekeeping requests to identify recurring issues and recommend solutions.
Assist in maintaining records of completed work orders and inspections for quality control and compliance.
Maintain accurate records of service requests, response times, and work completion reports.
Generate daily reports on outstanding maintenance issues and housekeeping progress.
Manage time off requests insuring coverage on all shifts.
Any other tasks as assigned by management.