Engineer

MCR • Lake Mary, FL

51d • Onsite

About The Position

The Hampton Inn & Suites Lake Mary at Colonial Townpark is hiring an Engineer. MCR's standard is to provide clean, friendly, well-organized, and safe hotels for guests. This role is crucial in maintaining the hotel's facilities and ensuring guest satisfaction through prompt and effective repairs and preventative maintenance.

Requirements

• At least 2 years of work-related experience in a commercial facility, hospitality or related field preferred.
• Must have a positive attitude and willingness to learn.
• Must be able to understand and follow established guidelines and procedures.
• Must work well in stressful, high-pressure situations.
• Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests.
• Must be able to convey information and ideas clearly.
• Must have a desire to serve all guests.
• Must be 18 years of age or older to perform this job.
• Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel.
• Arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate supervisor.
• Never work while off the clock.
• Clock in/out for breaks at the designated time on your schedule.
• Provide sufficient notice as directed by your supervisor when calling out for a scheduled shift.
• Climbing: Ascending or descending ladders, stairs, scaffolding, ramps, poles, and the like, using feet and legs and/or hands and arms.
• Balancing: Maintaining body equilibrium to prevent falling when walking, standing or crouching on narrow, slippery or erratically moving surfaces.
• Stooping: Bending body downward and forward by bending spine at waist. Requires full use of the lower extremities and back muscles.
• Kneeling: Bending legs at knee to come to rest on one or both knees.
• Crawling: Moving about on hands and knees or hands and feet.
• Standing: Remaining upright on the feet, particularly for sustained periods of time.
• Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
• Repetitive Motions: Making substantial movements (motions) of the wrists, hands, and/or fingers.
• Lifting: Raising objects from a lower to higher positions. Ability to lift 50+ lbs.
• Read, write, understand and communicate with others effectively using the English language.

Nice To Haves

• Technical, Trade or Vocational school degree preferred.

Responsibilities

• Respond to all requests from guests for general repairs when requested, confirm and document completion through the electronic work order platform.
• Keep all room and public space Preventative Maintenance work up to date and on schedule in accordance with the hotel provided PM Program.
• Ensure all safety measures are followed in accordance with your approved work checklist.
• Ensure that pool and spa follow area health codes.
• Report any emergency or life safety concerns to your immediate supervisor and General Manager.
• Respond to emergency situations using information contained in Material Safety Data sheets.
• Conduct full property walks at the beginning and end of your scheduled shift.
• Note, document, and complete any maintenance needs identified during property walks.
• Keep all maintenance areas clean and well-organized during shift and prior to departure.
• Greet guests happily upon arrival and throughout their stay with a smile.
• Use guests’ names whenever possible, ensuring they feel properly welcomed.
• Contribute to great guest satisfaction scores.
• Handle challenging guest situations with hospitality and a sense of urgency.
• Maintain strong knowledge of all features of the hotel facility and amenities.
• Be aware of and support all groups and events at the hotel.
• Understand relevant technology for the role.
• Answer all incoming calls with friendly service using the approved greeting.
• Keep all areas, both front and back of the house, clean and well-organized.
• Pitch in to clean guest rooms and public spaces as needed.
• Greet every guest happily with a smile, by name if possible, while cleaning.
• Complete all operational checklists accurately and at the designated times, every shift.
• Ensure handover reports are accurate and on time for effective shift-to-shift communication.
• Wear a clean, approved uniform and be well-groomed per the Team Member Handbook, while wearing a nametag and smiling at all times.
• Communicate clearly, honestly, and professionally with Team Members.
• Stretch beyond traditional role to meet the needs of the business and MCR’s guests.
• Work together to create a welcoming environment for guests and an effective, positive workplace.

Benefits

• Hotel Discounts
• Weekly Pay
• Paid Time Off
• Retirement Options
• Referral bonuses
• Career advancement & upward mobility
• Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree