Engineer - Warranty Analysis

Magna International•Lowell, MA

5d•Onsite

About The Position

At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are. Transforming mobility. Making automotive technology that is smarter, cleaner, safer and lighter. That’s what we’re passionate about at Magna Electronics, and we do it by creating world-class Electronic systems. We are a premier supplier for the global automotive industry with full capabilities in design, development, testing and manufacturing of complex Electronic systems. Our name stands for quality, environmental consciousness, and safety. Innovation is what drives us and we drive innovation. Dream big and create the future of mobility at Magna Electronics.

Requirements

Bachelor of Science in Engineering or above
Minimum of 5 years of experience in automotive electronics warranty analysis or related field with knowledge of North American, European, or Asian OEM warranty processes, systems, and tools.
Demonstrated experience applying structured problem-solving methodologies to complex automotive electronic systems.
Hands-on experience with test equipment such as oscilloscopes, multimeters, CAN tools, or data acquisition systems.
Experience with soldering and IC swapping.
Experience or certifications in IPC-7711/21 and IPC-A-610.
Experience working in a cross-functional environment with hardware, software, and product engineering teams.
Experience documenting findings and tracking investigations within issue management systems.
Strong track record of identifying and reducing NTF conditions through systematic investigation and continuous improvement efforts.
Exhibits initiative, personal accountability, and a collaborative mindset, consistently delivering high-quality results in a team-oriented environment.
Able to work effectively in a global environment.
Able to represent technical topics internally and externally.
Able to work independently with little to no supervision.

Nice To Haves

Experience with scripting and lab tool automation
Cross functional experience in manufacturing or R&D (Product Engineering areas), including systems testing
Knowledge of radar systems and radar testing methods

Responsibilities

Lead comprehensive, root cause investigations for field-returned components.
Evaluate part behavior through bench testing and board level investigations to identify failure modes.
Work directly with hardware and software teams for support.
Collaborate with local hardware and software engineers to drive accurate diagnostics and support continuous product improvement.
Work with local quality engineers to support timely customer reporting and 8Ds.
Perform root cause analysis by testing at bench and board level, understanding and verifying the reported customer behavior, and identifying potential causes from our product to trigger it.
Product level performance testing and/or diagnostics as well as low level board testing.
Component debug and swaps (QFNs, BGAs, etc..).
Mechanical evaluations such as water leak testing and weld integrity.
Follow up with hardware and software teams once a root cause is identified to support product improvements.
Report analysis steps on warranty management tool.
Collaborate with Quality Engineers to ensure 8D documentation and timely customer responses throughout investigation.